This document is a contract between us, Green Mountain Energy Company, and you that allows us to switch your natural gas account(s) to our service. We will begin supplying your natural gas under this contract, but your utility will continue to be responsible for delivering your gas and sending you a bill for both of our services. Our business address is 804 Carnegie Center Dr, Princeton, NJ 08540, and our mailing address is below.

Important Information
Variable Current Rate	We will determine the variable supply price in our discretion based on many different factors, which may include competitive prices, industry charges we are responsible for, applicable state and local taxes, profit margins, or other business conditions. You’ll receive a promotional natural gas supply price of $0.54000 per therm for your first 3 bill(s) and your price will be variable after that.
Price for Your Natural Gas	The variable supply price can change each month. For your reference, our natural gas prices include generation and transmission charges, but they do not include any utility distribution charges or other utility fee or charge. For the current rate and a one year price history, please visit https://www.greenmountainenergy.com/customer-service-center/energy-questions-faq/illinois-faqs or call 1-800-274-5289. Our current and historical prices are not an indicator of our future prices, and we do not guarantee any savings. Variable. The variable rate may go up or down, and the rate may be higher than the Gas Utility's Price to Compare ("PTC") during any given period. No matter what, we will not increase your variable price in any given month by more than 30% from the prior month’s supply price.
Length of Your Commitment	This contract has no minimum term. We will begin providing service to you after your utility processes our request to switch your service.  Our service will continue until either of us cancels the contract.
Product Name	Carbon Conscious plan:  The origin, physical content, and emissions characteristics of the natural gas delivered to your home will not change.  However, Green Mountain ensures that you are offsetting the estimated carbon dioxide (CO2) emissions associated with 100% of your natural gas usage by purchasing carbon offsets under one or more third-party carbon offset standards.
Your Right to Cancel	Once service has started, you may cancel by contacting us. It may take one or two billing cycles before the cancellation is finalized, depending on your utility’s timeframes. The effective date is usually the next date that your meter is read after the utility has processed our request to cancel your service with us. You have a right to terminate your agreements with alternative gas suppliers at any time without any termination fees or penalties. If you do cancel this contract, you may forfeit some of the rewards that we describe in your Welcome Confirmation, and you will be responsible for unpaid balances as of the cancellation date.
Applicable Fees	None.
Your Right to Rescind	You may rescind this contract by contacting us or the gas utility within 10 business days after the date on the gas utility’s written notice to you confirming the switch. You may contact us by phone or email address listed below, Nicor Gas at 888-642-6748, or People's Gas at 866-556-6001.
About Your Service	Green Mountain Energy Company is an independent seller of natural gas certified by the Illinois Commerce Commission. Green Mountain Energy Company is not representing, endorsed by, or acting on behalf of, a utility or a utility program, a consumer group or consumer group program, or a governmental body or program of a governmental body. The gas utility remains responsible for the delivery of natural gas to your premises and will continue to respond to any service calls and emergencies. You will receive written notification from the gas utility confirming a switch.
Important Phone Numbers	Green Mountain Energy All Customers 800-274-5289 Nicor Gas All Customers 888-642-6748 People's Gas All Customers 866-556-6001 Illinois Commerce Commission Consumer Services Division 800-524-0795

A summary document entitled "The Uniform Disclosure Statement" (UDS) is attached to this contract. The UDS has important disclosures, including information about your new rate and your right to end this contract without termination fees or penalties. Please read this contract and the UDS carefully.

 Additional Contract Terms

Contract Details: Our full, legal name is Green Mountain Energy Company. This contract is for the sale and purchase of all of your natural gas for the residential account(s) listed in your Welcome Confirmation (letter or email). Your utility is responsible for the delivery of natural gas to you, and we are not. This contract, the Letter of Agency, and the Other Information about your Green Mountain Offer contained in the Welcome Confirmation (letter or email) you received create your entire contract with us and replace any prior oral or written statements or representations.

Our Right to Cancel: We have the right to cancel this contract for any reason as long as we give you thirty days' written notice, but if we are canceling the contract due to your conduct or your breach of this contract, you will have an opportunity to fix this condition within the thirty days. In the case of a Force Majeure event, we will give you fifteen days’ written notice of our intent to cancel this contract.

Your Authorization to Release Your Information: 

By entering into this contract, you authorize us to act on your behalf under your utility’s tariffs in accordance with the rules and regulations of the state public utility commission (“PUC”) where you take service. You further acknowledge that this contract provides authorization for your local utility to release all information regarding your energy supply account(s) to us so we can provide the services described herein. This information may include, but is not limited to, usage information, billing determinants, bill cycle, budget billing status, address, account type, tax exemption status, rate service class, load profile, demand data, meter number, special account exceptions, public assistance status, existence of medical emergencies or disability, tax status and eligibility for economic development or other incentives, standard service status, electronic interval data when available, credit information when applicable, and all other data and information permitted by law to be disclosed to us to provide our services.

We also obtain information about you as outlined in our privacy policy (posted on our website) such as when you voluntarily provide personal information to us, use our website or mobile applications, or when we add information about you to your account profile from publicly available sources.

We will maintain the confidentiality of your personal information including your name, address, telephone number, email, account numbers, natural gas usage and historic payment information as required by applicable PUC regulations as well as federal and state laws.

Our use and sharing of your information will be consistent with the purposes and uses disclosed in our privacy policy, as amended from time to time and posted on our website.  Your information may be disclosed if required by law, such as pursuant to a lawfully issued subpoena or other legal process.  Further, you understand that your information may be disclosed to an affiliate or a third-party to provide services or products to you, and any disclosure of such information will be made under confidentiality obligations not to disclose such information and to use it solely for the purpose of providing services to you or improved products to us. This authorization also allows us to contact you about our other products and services and to share information about your account with any designated rewards partner or with any affiliate, third-party vendor or marketing partner we use to provide services and rewards to you. We reserve the right to share your information with our affiliates and marketing partners, to the extent permitted by law and/or as authorized when you provide your consent.

If you do not wish for us to use or share information about your account in the manner described above, you may cancel this contract by calling us at our contact information listed herein.

Billing: Your local utility is responsible for sending you a bill that includes the charges for our service and charges for the utility’s service. If there are any inaccuracies with the portion of the bill for our services, you agree to notify us within ninety days after the date of the bill or you are waiving any right to dispute the billed amounts to the extent permitted by law.

Taxes: Any applicable tax charges are included on the one bill you will receive from your utility. If you are exempt from any taxes, you are responsible for requesting an exemption by filing all required documentation with us and/or your utility.

Contract Changes: If we propose a material change to the terms of this contract, we will notify you in advance and explain your options going forward. We will not change or alter the waiver of jury trial provision under any circumstances, and any changes to this contract must be made in writing.

Customer Complaints: If you have questions about our prices or our service, you should call us at the contact information listed below. If you are not satisfied with the response from our Customer Care representative, you may ask that your questions be referred to one of our supervisors, who will respond promptly. If you remain unsatisfied with our attempts to resolve the issue, you may seek assistance from the Illinois Commerce Commission (ICC) or request information from the ICC regarding your consumer protection rights. The ICC’s contact information is listed below.

CONTACT INFORMATION:

GREEN MOUNTAIN ENERGY COMPANY:
Internet address: www.greenmountainenergy.com
Mailing address: P.O. Box 7476, Philadelphia, PA 19101
Email address: ILCustomerCare@greenmountain.com
Telephone number: 1-800-274-5289
We are licensed by the Illinois Commerce Commission and our license number is DOCKET NO. 16-0354.

YOUR UTILITY:
If you experience an outage or other emergency, a problem with your natural gas meter or any other service need, please contact your local utility at the emergency number below.
Nicor Gas - 888-642-6748
People's Gas - 866-556-6001

ILLINOIS COMMERCE COMMISSION:
Internet address: www.icc.illinois.gov
Mailing address: Illinois Commerce Commission
527 East Capitol Ave, Springfield, IL 62701
Toll-Free telephone number: 888-275-4422

Assignment: We may sell, transfer, pledge or assign the accounts, revenues or proceeds associated with this contract in connection with any financial contract, and we may assign the rights and obligations under this contract to another energy supplier consistent with applicable law. You may not assign this contract.

No Reliance: You acknowledge that (1) you are not relying on any advice, statements, recommendations or representations of ours other than the written representations in this contract; (2) that you understand the risks of entering into this contract, including the risk that our prices may be higher than your utility’s rates, and you are capable and willing to assume those risks; and (3) you have made your own decision to enter into this contract, after consultation with your own advisors to the extent you deem necessary.

Force Majeure: We do not guarantee a continuous supply of natural gas as certain Force Majeure events outside of our control may cause interruptions in service. In this case, our performance shall be excused for the duration of such event, and we will not be liable for damages associated with any delay or failure to perform as a result. "Force Majeure" includes, without limitation, acts outside of our control, sabotage, riots or civil disturbances, acts of God, acts of the public enemy, acts of vandalism, terrorist acts, natural disasters, explosions, fires, or similarly cataclysmic occurrence, failure, shortage or unavailability of generating units or transmission facilities, nonperformance by your local utility, or any change in law or any other action by a governmental authority that materially impairs our ability to perform our obligations under this contract. We will give you reasonably prompt notice of any Force Majeure occurrence.

Severability: If any provision of this contract are held to be unenforceable or invalid by any arbitrator or court of competent jurisdiction, we will negotiate an an amendment of the affected provisions with you, and the validity and enforceability of the remaining provisions shall not be affected.

LIMITATIONS ON WARRANTY AND DAMAGES: THE NATURAL GAS PROVIDED UNDER THIS CONTRACT WILL MEET THE QUALITY STANDARDS OF YOUR UTILITY. YOU UNDERSTAND AND AGREE THAT THERE ARE NO OTHER WARRANTIES ASSOCIATED WITH THE SERVICE PROVIDED BY US. WE HAVE NO LIABILITY OR ASSOCIATED LOSS OR DAMAGE FOR SERVICE INTERRUPTIONS. LIABILITIES NOT EXCUSED SHALL BE LIMITED TO DIRECT ACTUAL DAMAGES. THE LIMITATIONS IMPOSED ON REMEDIES AND THE MEASURE OF DAMAGES ARE WITHOUT REGARD TO THE CAUSE OR CAUSES OF THE HARM OR LOSS.

ARBITRATION AND WAIVER OF JURY TRIAL: ANY DISPUTE, CONTROVERSY OR CLAIM WITH THIS CONTRACT, SHALL BE FINALLY RESOLVED BY THE ICC OR BY ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) CONDUCTED UNDER THE AAA COMMERCIAL RULES AND THE CONSUMER-RELATED DISPUTES SUPPLEMENTARY PROCEDURES, OR, AT THE ELECTION OF EITHER PARTY, BROUGHT AS A SMALL CLAIMS ACTION, IN THE DISTRICT COURT OF ILLINOIS (“SMALL CLAIMS COURT”), IF THE DISPUTE OR CLAIM IS WITHIN THE SCOPE OF ITS JURISDICTION AND YOU ARE GIVING UP YOUR RIGHTS TO SEEK ALTERNATIVE REMEDIES AND THE RIGHT TO A JURY TRIAL. THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS CONTRACT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

C. Other Information about your Green Mountain Offer

Product Renewable Content
Pollution Free™ electricity: If you are enrolled on Pollution Free, Pollution Free Efficient, or Pollution Free Standard Offer Program electricity, Green Mountain ensures that electricity equal to 100% of your electricity usage is produced by wind power generation facilities located in the United States.  

Pollution Free™ Farm to Market electricity: If you are enrolled on Pollution Free Farm to Market electricity, Green Mountain ensures that electricity equal to 100% of your electricity usage is produced by wind power generation facilities located in the same state as your electric service address. 

Pollution Free Gold™ electricity: If you are enrolled on Pollution Free Gold electricity, Green Mountain ensures that electricity equal to at least 5% of your electricity usage is produced by solar power generation facilities, and up to 95% of your electricity is produced by wind power generation facilities, located in the United States, for a total of 100% renewable energy.

SolarSPARC™ electricity: If you are enrolled on SolarSPARC 10, Green Mountain ensures that electricity equal to at least 10% of your electricity usage is produced by solar power generation facilities, and up to 90% of your electricity is produced by wind power generation facilities, located in the United States, for a total of 100% renewable energy. If you are enrolled on SolarSPARC 100, Green Mountain ensures that 100% of your electricity usage is produced by solar power generation facilities located in the United States.

• Solar Development: For each month of a SolarSPARC customer’s paid service, Green Mountain will set aside $2.50 per month for SolarSPARC 10 customers and $4.00 per month for SolarSPARC 100 customers to help accelerate the growth and adoption of solar energy-related technologies in any state, excluding Texas, where Green Mountain offers a SolarSPARC product.
• Annual Credit: SolarSPARC customers will receive a credit based on each 6-month period you are continuously enrolled on SolarSPARC  payable annually. For each August 31 or February 28 that a customer has been continuously enrolled on the applicable SolarSPARC product, the customer will be entitled to receive a credit, with credits accumulating up to the maximum annual bill credit amount. If you are enrolled on SolarSPARC 100, the credit amount for each 6 month funding period is $11 and the maximum annual credit amount a customer may receive is $121. If you are enrolled on SolarSPARC 10, the credit amount for each 6 month funding period is $9 and the maximum annual credit amount a customer may receive is $99. The credits will be issued annually in March to SolarSPARC customers. 
• SolarSPARC terms: The SolarSPARC program terms are subject to change and may be discontinued or modified at any time. We will provide participating customers written notice of any material change or discontinuation. Should Green Mountain discontinue SolarSPARC, you will have the option to be transferred to another Green Mountain product of your choice at no charge and receive credit for the amount of the next scheduled annual SolarSPARC credit you would have received. Green Mountain’s obligations will terminate in the event that (i) your agreement with Green Mountain for the electric service under the SolarSPARC product is cancelled or terminated for any reason, including non-payment by you; or (ii) Green Mountain ceases to be the retail electric supplier for your enrolled premises for any reason. Upon termination of this Agreement, any SolarSPARC credits on your account will be refunded to you within 90 days after termination.

Electricity is the product of a mix of generation energy sources that is delivered over a system of wires. You will not have electricity from a specific generation facility delivered directly to your service address, but Green Mountain ensures that the applicable percentage of your electricity usage is matched by the generation of energy from renewable resources on an annual basis. Green Mountain does so by purchasing and retiring ‘renewable energy attributes’ or 'renewable energy certificates' representing the environmental attributes associated with the applicable amount of renewable energy generation from the area specified for your product. Your purchase helps support the development and operation of renewable resources in the areas specified by your product. Green Mountain may take up to three months following the close of a calendar year to make up any deficiency in the renewable resource content for your product.

NATURAL GAS
Carbon Conscious plan: By enrolling in Carbon Conscious plan, the origin, physical content, and emissions characteristics of the natural gas delivered to your home will not change.  However, Green Mountain ensures that you are offsetting the estimated carbon dioxide (CO2) emissions associated with the stated percentage of your natural gas usage by purchasing carbon offsets under one or more third-party carbon offset standards.  Under these standards, an offset credit is generated for each ton of carbon dioxide equivalent that is reduced or removed as part of a verified greenhouse gas reduction project.

Offsetting one ton of carbon with a carbon credit means there will be one less ton of carbon dioxide in the global atmosphere than there would have been.  Carbon Conscious gas is not intended to address any other environmental impact of natural gas usage, including emissions related to the extraction, storage, or delivery of natural gas.

Green Mountain Energy™ Sun Club™
The Green Mountain Energy Sun Club program promotes new sustainability solutions by funding solar arrays, as well as water conservation, waste reduction, and other sustainabilty projects, for non-profit organizations.  As you are now part of the Green Mountain community, Green Mountain will contribute $0.25 per month to the Sun Club on your behalf. For more information, please visit gmsunclub.com.

Regulatory Changes: This contract is subject to present and future legislation, orders, rules, regulations or decisions of a duly constituted governmental authority or independent system operator having jurisdiction over this contract or the services to be provided hereunder. If at some future date there is a change in any law, rule, regulation, tariff, or regulatory structure (“Regulatory Change”) which impacts any term, condition or provision of this contract including, but not limited to price, we shall have the right to modify this contract to reflect such Regulatory Change (including by adjusting the price to reflect any increase in our costs as result of such Regulatory Change) by providing 30 days’ written notice of such modification to you, at which time the change will take effect automatically unless you have contacted us to cancel the contract.

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