Our Analysis of Just Energy

I have enjoyed 8 cents a killowatt for 12 months. My contract is up in a few days and now their cheapest killowatt per hour is 11 cents. So I'm shopping around.

I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy.

A okay just had problems with redemptionreward points

Just Energy , i would say for 12 months luved up to its obligation.

Now as we enter our 13 month

Just energy wants to Bill Us almonth 300 for 1000k or so .

We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..

Un professional, fraud,
Broken Trust with Just

I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter

I pray they go out of business so that I can get out of this contract. They held my bill in June and July 2009, a couple of the hottest months in Texas and I have to pay a total of $1500 in electrictiy bills. PUCTX writes to ask them for a deferred billing plan but I will be charged late fees because they held my bills!Also, they are now one of the more expensive providers. PUCTX as usual is very unhelpful and is not about consumer protection. I pray JustEnergy/USEnergy goes out of business so I can choose a provider at a better rate. Of course, with them charging nearly 8 cents more per kwh, they can afford to stay in business longer than most.

Signed on with US Energy Savings, with a fixed rate, and the first bill was wonderful, much lower than my previous provider. The next bill wasn't recognized, because it now said Just Energy, so I put it in my junk mail pile. When my lights were disconnected, I learned that Just Energy WAS my electric provider. I saw bills that increased monthly from $300 to $400 to $500 to $600, and cancelled. My final bill with the cancellation is now over $1200--over $800 of that is the cancellation fee. I am a single woman on partial hours and I just feel ROBBED by Just Energy.

I have been with this company for over 4 years and finally will change providers. They continously cash my electronic payments then state I didn't pay my bill. I then forward the 3 month history of them actually cashing my cheques and then they change my account status to current. Every month the check is cashed early from my bank and they send me a dissconnect notice every other month. One time they send a bill for over $13,500.00 for usage... My bill averages $250.00/month. It took multiple calls to get them to reverse the charge and correct the bill. They have terrible billing and customer service. This is the first time I have ever actually rated a company but my experience has been so bad for so long I hope a potential future customer can learn from my experience. I will also be forwarding a written complaint to the State energy board. I have never been late on a payment in 4 years but they have disconnected me once due to their own internal accounting issues.

Monthly Customer Charge $4.95
Gross Receipts Tax Reimbursement $2.04
PUC Assessment $0.17
Applicable Taxes $1.82
$0.137/kwh
Never go down, always over $100 in the Winter and
$300 in the summer, even when you don't use it
much!!

I always pay my bill ahead of time, have proof that they have received and cashed my check days before the bill is due and have received at least 3 cutoff notices. When I call I am put on hold, once for over an hour, then they tell me to pay my bill sooner! I have asked for someone to return my calls to no avail, customer service reps do not care and say "oh well". I would stay away from these folks, they just don't get it.

We used them in texas for 3 years. I moved to Ohio. When we signed the contract the person who came on the door said when you move the contact terminates and there is no termination fee. When we moved and sold our house and cancelled the service, they sent me a bill with $310 for contract cancellation fee. I called the CS and told them about the move, she asked me to send the doc proving the move and assured everything will be settled. I got call another day for the same reason, I explained the person on the phone, he said that you will get a final bill with $0 balance and gave me the confirmation #. Even afetr this they kept calling me everyday (automated calls ask you to press #1 and put u on hold for 3mins to talk to real person). These people were very rude and kept asking for $310 even if i explained that the account is settled. I don't know what to do as they are complete liers.
Don't ever even consider their service. They knock your door give you the best rate which is only good for 6months. Don't sign anything just by bilieveing the person who knocked on your door or on the phone.

I signed up with them ON an average plan, not switching plans but signed up on an average plan.. It's been how many months now? And in the middle of july where the AVERAGE bill this time if year would be nice.
Never trust "friends" who drag you into trying things. Never should have changed. Going to now, they can eat that $300 bill

I signed up with Just Energy from The Power to Choose website. They were supposed to turn on my electricity on July 13th, but did not. Only July 16th-I still had no service and they would not expedite my installation request and said July 19th was the earliest they could get it set up. I ended up having to switch to Reliant Energy who got out the same day as I asked (July 17th). I talked to the director along with others at Just Energy and they ensured me that they cancelled my request on the 19th. Today, I got a bill in the mail from Reliant Energy for only 2 days - Just Energy never cancelled the request for the 19th and took over my service anyway (without my knowledge). Now I cannot switch back to Reliant because my account is frozen for only being activated for 2 days. DO NOT EVER SIGN UP WITH JUST ENERGY!!! It's the biggest mess that I've ever had to deal with. They make claims and will not even give you a confirmation number so there is not way to even have evidence of anything that happens. I am on the phone now waiting to talk to someone and it's already been 30 minutes and I haven't gotten through to anyone. The wait time to speak to a representative has been over 30 minutes EVERY time i've called. If you don't want to sit on hold in tears dealing with idiotic people for hours of your life - DO NOT GO WITH JUST ENERGY!!!!!!

Acct #4940912 I paid my bill for the month of July, and have been waiting to hear from a representative about giving me credit for the month of August. This happened in July when I received a call from Nic ext 78259 saying my service was scheduled to be cut off. I paid the bill again and have never heard a word from anyone. It is now August. I have received another bill in the amount of $541.84. How can I make a recommendation to anyone about this service when I am being put through this.

I moved and orginally called about Gexa energy but the lady informed me I could get cheaper energy. Which is with this crappy company. First bill was $68 with the $9.95 service charge for 4 days worth of service with 3 kwh of usage...are you kidding me? Everything has been fine for the last 4 months until this bill. A $3.50 charge for not choosing to do E-bill and a $4.95 charge for bill pay because I use the automated service and not the auto pay.
I called to ask them and the customer service idiot informed me he could help but could only keep me on the line for 5 minutes because of other customers calling in. Mind you I was on hold myself for 45 minutes waiting on someone to answer the phone. Poor customer service. I should of listened to the reviews the day after signing up and I should of cancelled my service that day. Customer beware!!!

I am sick at my stomach... My bill has been wrong for 4 months. My average billing is $360 per month and in the last 12 months I have consumed 25% less energy. They want to raise my average billing to $550 month. To get out they quoted me a $1900 cancellation fee.

SCAM

Promised cheaper then TXU. Got first bill, total cost is higher then TXU per KWH.

We got our first bill and paid it on line, they credited it to the wrong account, two weeks later they cut off our power. We tried to contact customer service, what a nightmare. We spent hours on hold only to get transferred to another line. After they finally credited our payment to our account it still took twenty four hours to get our power back on. I don't care what it cost, I'm done with these people.

They got me on 5 year program on my home. I had another house that I had month month with them, no contract. When it was sold they hit me with a $150 cancel fee.I contacted them & they said I was right not to pay it. Just got a cut off notice from them. When you call them expect a 30 minute wait every time!

Signed a one year contract to match my lease (thank God only one year). Signing up was very easy and quick, however when I started getting my bills I was being charged almost $20 a month in BS fees. $10 for paper billing, several dollars for manual payment (mailing in a check), fee's for online payments, etc... They were very rude when I called them on the fee's (and it took several calls and hours to finally get them stopped and partially refunded). After all this our rate is still more than two cents higher than most other plans. I cannot wait to get rid of this shady supplier!

They messed up our address repeatedly and we ended up getting threats to have our power cut off if we didn't pay our bill. We never received one since they messed our address up and had to call them to see what was going on. They told us their were late fees and charges added, but didn't say we had any time to pay our bill. Why should we pay for their incompetence on messing up the address!!?!

Switched immediately to another supplier. Customer service rep was demanding immediate payment or we would lost electricity.

Terrible experience all round.

These people are ridiculous and have no idea how to create customer loyalty. Outsourcing customer servive to India-BAD idea. If you are late, by ONE day, please expect to be charged a myriad of fees. If you call and spend 30 minutes on hold, they will remove a small portion of the fees as a credit on your account. Maybe anyway, or maybe they just tell you that to get you off the phone. I am stuck for another 4 and 1/2 years but will be moving the very day my contract expires.

Rates have been good, customer service very poor. Charges of $4.95 to pay your bill online or check. You have less than a two week period to pay your bill. If you are late by one day you receive a disconnect notice and TWENTY DOLLARS $20.00 IS ADDED TO YOUR BILL. fraud, fraud..............late fees in Texas cannot be more than 5%................they call this a disconnect fee............so folks, just add another $25.00 to your bill.
Beware of low prices......go online for reviews.........hidden illegal fees

Beware Beware Beware.
Because i pay bills mid month (not the 1st) the bill is always about 3 weeks late.
Disconnect notices almost monthly and 3 times (in the past year) working at home, boom power out!
I have never ever been disconnected before. The call every month threatening to disconnect.
I know I know I should have switched away. I am now doing that and bill went from $200 to $622. Not on any plan, some true flat rate bs. I don't think so, nope you will not see that out of my pocket.

From my experience, the Just Energy representatives are highly unprofessional as well as rude. My fiance signed us up for this company after she had been promised LOWER fixed rates for our gas bill. Our gas bill has increased by 5x the normal amount since signing up with this company!!! I've talked to over 5 representatives trying to get detached from Just Energy and have gotten nothing but HUGE gas bills as well as hours of time wasted trying to talk to them! They seem to care about nothing but getting money no matter what it takes! DO NOT EVER SIGN UP WITH THIS COMPANY!!!!

i pay all my bills on time, i never got the cancellation fee in the mail, come to find out it went straight into collections, sure is a nice way to get your bill

Just Energy's sales people will mislead you in the sales process to believe that their company's rates are lower, and that there are no cancellation fees. In fact when I checked my bill, my rates had jumped over 20%, and the demanded a $50 cancellation fee. I was told I could NOT speak to a manager in the service division, and their conflict resolution team has not yet produced my contract or voice recordings approving the transfer.

Stay away from this company, their sales practices are unethical and misleading. If you have friends that signed up for their "Lower Rates" do them a favor and help them get out as soon as possible.

sign up ayear ago went real good for 9 months then my got 4 times biger and my energy cusumption also was 4 times one month i was gone three weeks still hi energy the blame it on center point if u dont have it dont get it if u do get out

They offer the lowest price for the first month, which is 0.08 for only first month and from second bill it is based on market price. But even for the first month it is a lie. They always sending the first bill for 4-5 days, since they are going to give you the bill from the second bill as higher price based on the market price.
they said this is because you order was at the middle of the cycle and it is out of our hand. We send you bill at the time that center point check your meter. But I don't believe it.
The other thing, you have to be careful with the customer service, they will tell you something and then again that charge will be appear at your next month bill. Again you have to call them to dispute. They will waive it but as a favor not this was their fault. This way some people will be tired and not calling them. Just imagine how much they can earn if they make such mistakes in their thousands customer bills.

I feel sorry for anyone that Just Energy steals from. They charged me $20 for 1 day of "service" which I didn't have. I promise to spread the word of mouth as much as possible to save others from being victims. I called them and explained everything, but they knew they were losing a customer so they care to make things right. TERRIBLE!

I don't even know where to begin. My bills are always incorrect for starters. The bill I received yesterday via email wasn't even mine, it was for a commercial account although it had my account number on it. I almost fell off my chair before I realized the mistake, almost 1000.00 for a small home. Several months ago I signed up for auto debit so I wouldn't get late notices HAHAHAHAHAHAHA I still received late notices, guess what folks?? Takes two months for JUST ENERGY to set you up for auto pay (which they don't tell you) so unless you are totally on top of everything you get a late notice with fees...took me an hour on HOLD before I finally spoke to a rep I could not understand well. To top it off, I started receiving PINK late notices on bills that had been paid for months ??? I can't even explain this to the rep because we can't communicate well enough for me to explain the mass confusion. TODAY I said to hell with this S*** I switched energy providers, I will FIGHT the cancellation fee although I know they will most likely win because they are so unprofessional and you finally give up !!! How in the heck do they even stay in business???? I have never been so upset with a utility company before... Unprofessional is such an understatement. Please don't use JUST ENERGY !!!!! You've been warned !

Thank you all for your reviews! I had the company on the phone and was just about to agree to the service when I decided to double check reviews while we were talking and close to finalizing! He was a great saleman for the 5 year plan...sure sounded good, but my gut feeling was uneasy... so I check. He wasn't too happy with me and I wished I hadn't given out all that personal info. and banking info. Arg..., but at least I didn't commit. Too close! Whew!!! Thanks everyone!!!

I am a follower of Jesus Christ. I love the Lord, and I don't like to speak poorly on people, but the truth must be shared. This is the worst experience I have ever had with ANY utility company since I got my first place in 1999. I feel cheated and abused. Please read the reviews on this company and turn around now. Your bank account and sanity will be thankful.

I signed with just energy for a cheaper bill according to them. Two months after signing with them my bill kept going up and up. Turns out they were charging much more than duke energy. My first bill was 20.00 more than normal. SO, I started using less electric and not cooking as much thinking that would help. Ha, silly me a month with less usage and no ac and my next bill was even more!!! These people are liars and will tell you anything to get your business. Don't end up like me, duke is a pain in the butt, but better than these liars! The government should be ashamed sending these people out. Some help that's supposed to ae.

When I called to check their rates and programs I got a very good salesman and no matter how many times I told him I wanted to think about switching overnight he just would not take no for an answer. He finally said dont worry you have 3 days to change your mind before any of this takes effect. DO NOT BELIEVE that scam because that was June 12th and over two months later I am still trying to get everything straightened out and get my $114.43 back that they took out of my checking account. Technically they said I had an account with Just Energy less than 10 hours. Every time I call customer service all I hear is YES, I DO UNDERSTAND, yes and I see you have been calling, this process takes 7 to 10 business days, nothing happens you call back - well that takes another 3 to 7 business days, then we go back to yes I understand but this will take another 3 to 10 business days. We are talking about EFT it does not take 5 minutes to have funds electronic transferred thought the world much less in the US. Why dont they just confess to the public they do not have the funds to refund a persons money? PLEASE DO NOT TRUST THEM find another provider for electrical service.

I believe that Just Energy and their promotion company conspired to mis-apply my payments and therefore DID NOT SEND THE TWO (2) $75 VISA REWARD CARDS which I should have received. Briefly this is what occurred: (1st) The Just Energy promotion company opened an account prematurely, July 5, 2012, while I was under contract with TXU although I clearly informed him that I was calling to get information on Just Energy's various plans. Two days after he opened the account I became aware of the situation and immediately cancelled the Just Energy account and paid in full for those two days of service while I was under contract with TXU. After my contract ended with TXU, I opened a Just Energy account,8-23-2012. During the first six (6) months. my payments were miss-applied three (3) times! The first payment was applied to the account that was erroneously opened when I was under contract with TXU. (2nd) A payment was processed exactly $20 less than the amount of the check. (3rd) Both of these situations resulted in penalties - however all penalties and fees were removed, after my repeated phone calls, because the mistakes were clearly made by Just Energy and not my mistakes. I made numerous phone calls in my efforts to receive the two $75 Visa Reward cards and followed the instructions provided by the Just Energy employees. The Visa cards were not sent to me. Next, I wrote letters, with supporting documentation, to the Just Energy payment processing office and corporate offices on two separate occasions - NEVER HAVE I HAD A REPLY, NOR HAVE I RECEIVED THE TWO VISA CARDS WHICH I CLEARLY EARNED BY TIMELY FOLLOWING THE GUIDELINES OF THEIR PROMOTION OFFER. KNOW THAT I ALWAYS PAY MY BILLS IN FULL AND PRIOR TO THE DUE DAY. JUST ENERGY CHEATED ME. ALL THE MISTAKES WERE MADE BY JUST ENERGY. THIS WAS CLEARLY ACKNOWLEDGED AS THEY REMOVED ALL PENALTIES. DO NOT USE THIS COMPANY!!!!!!! DO NOT USE THIS COMPANY!!!!!

With the promise of lower electric bills i signed up with the door to door salesman. First mistake! After a month my bills doubled. I ended up moving and it just got worse. The first month i Received my bill from my previous address...i paid it in full. Then i Received a disconnection notice for my new address. When i called i was told that no billing arrangements had been set up??? How do you provide service & not send a bill? So i paid the bill and their Rediculous charges. Now I'm facing another sky-high bill and another disconnection, along with a threatening bill for collections stating that i owe $ from my previous address. Nothing about this company is honest, and they dont give a shit whether you struggle, they are in the game the Deceive people and steal $$. I will not be paying this obsurd bill this time they can shove it. I am lodging complaints with anyone who will listen. These are not fair or honest business practices.

Run and Hide before you deal with these people. They will contract you out of your false teeth and your glass eye!!! Customer service is horrible and their level pay is even worst. After 4 years I paid my way out of a 5 year contract and I feel much now that it's over!!

my first bill was one third more than my previous company
this company will lie and steal from you and charges for phone calls to customers
service cause they are probably in india

I have had electricity with Reliant and Direct Energy - and been happy with them. They upped their rates, so I shopped around. But, last year I was offered a rate that was very low with Just Energy. They have threated me with disconnection the very next day after a bill is due. I have never seen such quick threats to disconnect in 20+ years of electric companies. Bad way to treat your customers. And Just Energy is very quick to cut off your electricity. I found out the hard way. So quick in fact that it border lines on illegal. They sent notice for a bill due on the 16th via email. I have been busy and didn't check it for a few days. Then I was sent a envelope in the mail...not another email or a call. No that would be too nice and friendly of them. This notice I received it in my mail on the 22nd. Unfortunately, I simply forgot to get to my mail and didn't realize it was a disconnection notice and not a reminder. Just Energy cut my electricity off on the 30th - that is just 8 days after the notice came in the mail. No calls, no messages, no additional notice. I paid by phone and it was back on shortly, I was glad for that. I have had homes and electric bills since 1995 not a single company was so quick to cut my electricity off. I was shocked. I called to find out how I could prevent this in the future. They said automatic billing. Fun. Please, if you like to keep the food in your frig cool, do not sign up with them. I beg you...do not. In the state of Texas there is a window of 10 days notice before cutting off you electricity. The notice got to my house on the 22nd and no lights on the 30th. But, since the bill was due on the 16th and the notice mailed on the 19th they claim that they are within their rights. My question is who wants to be treated by their electric company this way? I don't. And do you really want to risk coming home to no lights for missing a payment by a few days? I think not.

they do not give you ex time to pay you bill and charge late 20.00 just a few day pass your due date you first bill will be low but after that very high bills do not us this people

Just Energy used to be "US Energy" but they changed their name due to the bad name they earned in the market place from lawsuits and complaints to the Public Utilities Commission and various state attorney generals. They have an option to pay 1/2 of your bill and then pay the balance in 10 days. I phoned in and set that up only to have my electricity cut on 2 days later. I phoned in and they said they were having communication problems between the collection department and the billing department and it was an error and they would turn back on the electricity....it took them over 48 hours to get it back on during which time my food spoiled. I issued a complaint to the PUC and to show their lack of integrity Just Energy lied to the PUC saying I had not made an arrangement on my past due bill. They have no class but they are a CANADIAN company so there you go. I sued them and got the money for the spoilage. I'd stay away from them if I were you....no trust there with them.

Just Energy LIE and is a FRAUD..
I have a rental property in Houston, TX that was listed for Rental and wanted to setup temp electricity for the property. I search around; did a price comparison in Houston, Tx and found Just Energy to be the lowest. They advertised a rate of $0.04/km cents for 3 months. Talked to the sales rep; he back and left a voice message confirming that my rate $0.04/km but when the bill came out, it was $0.08/km. I called Customer Services and they give me the run around. I told them that I have a voice message with proof of my rate but they flat out denial it as said they Never Advertised that rate

Just Energy is very quick to cut off your electricity. On my conversations with the Sales Rep, I told them its a rental property and to send the bill to my home but they never sent the bill there. My services was disconnected and they charge me a late fee. Frustrated, I just wanted them out; I paid-off the bill only to find out that there is another bill. For a VACANT property with 2 month of Services; I was charged $262.79(all penalties and fees were removed, after my repeated phone calls to Just Energy). I paid it off thinking it was the last time Ill hear from them; NOPE, I was Wrong. They sent me another bill for $82.86 saying that even though the services was disconnected there is still a final bill that I needed to pay. I wasnt told this when I was on the multiple phone conversations with Just Energy Rep(s). This Electric company is a Fraud and they are out to rip you off. Do yourself a favor and avoid them..

In today's day and age, they seem oblivious to technology, and every single person there is trapped in a box sized to house an M&M.

When you sign up for e-bill, you, do, in fact get a bill by email. You can do NOTHING with it, but you DO get the bill by email. There is NO link by which to pay your bill or schedule your bill. This, of course, would NOT matter, because when you DO go to their website to pay, or schedule, your bill, you CANNOT. Their "Wal Mart" 3rd party billing company does NOT receive the data to populate the bill until some 2-3 days AFTER you receive your notification. THEN, once you continue to check back for 2-3 days and are actually able to access your bill and schedule the payment, you must re-enter your payment information EVERY, SINGLE time.

For over a year I addressed these issues with them. "Add a link to the bill pay site in your email bill notification." We can't. "Delay the sending of the email bill notifications until AFTER the data has had time to populate your third party billing company's database." We can't. "At least retain my info so paying my bill is a simple click of the mouse?" We can't.

These may seem petty, but they are petty BOTH ways. Simple fixes to make the customer experience more pleasurable AND their cash flow more flowing. They CAN'T.

Nope....they WON'T.

HE GONE!

INCOMPETENCE.

I hate hate hate hate this company!!!! I hate calling to pay my bill but since i got these dang a$$holes i can not log on online! I've reset my password HUNDREDS(obviously an exaggeration but a necessary one) of times and i call all the time and there is always just some excuse as to why it will not work. I hate paper bills as well and i guess telling them to stop sending those is virtually impossible.

Just Energy send people door to door with sepal to say save you money when they really just want to rip you off and get rich. Promising and good rate and then having another one on the contract they have you sign. SO BUYER BEWARE, Just Energy is nothing but a COARTIST! That $.5.99 cap, is not a cap, it is added to your monthly usages, so in my case I pay by the MCF. SO the monthly rate based on the exchange plus the 5.99 is the really almost double the rate.

If You hear the word Just energy run AWAY.

If you're thinking about signing up, don't do it. If you signed up and you're still in the 3-day cancellation window, cancel it. Wow...I've never been nickel and dimed so much in my life. There's a fee for everything! I'll pay the $150 fee to cancel my contract and go back to Gexa.

No matter what you do stay away from Just energy ,they will ripp you off .
Their sales person offered me 6.9 cents and rate below Nstar ,in a month or two I am almost trice as Nstar ,paid $1300 more than what I was promised and this final month probably another $1000 ,stay away please your your own good.

I was told there was an activation fee of 100 dollars when I went to sign up for Just Energy's electricity. So when I declined they told me they would send me a 100 dollar gift card if I signed up today. So when I accepted they told me they would be sending it in the mail within 6 - 8 weeks. I thought..Cool I can just use that towards another bill. Apparently you have to send in your first bill within a month of activation and put an address on there as to where to send the gift card to. WHAT?! Just send it to the address on file? Isn't that HOME?! So them failing to tell me that resulted in me having to pay 100 extra dollars for absolutely nothing. I ended up having to move to another state and they told me I wouldn't be able to get my gift card anyways because I cancelled my services with them almost immediately after activating with them. I told them I would write a review online about how poor the communication and lack of effort on their end was in resolving any sort of issue. Not to mention the hold time was always 15+ minutes. NEVER again will I be using this company. They will be lucky to even get me to pay the final bill.

I signed up for services with Just energy but within the 3 business days that the law gives i cancelled and stayed with my previous provider. Just energy started charging from the day i signed up, even when my electricity hadnt even switched yet, and i know that because my provider at the time called me and asked me to stayed with them, and that they hadnt doen the switch yet. Well, for "3 days of service" with just eenergy, they were charging me $100. i called and they said they were not gonna debit my account and they will erase my bank info so that payment doesnt get processed just in case. Well, needless to say, my bank was deducted that amount. i called customer service several times and after 3 weeks of me calling and calling i saw my refund. however, the customer reps were rude, and because their mistake and postponing my credit to my bank account, i overdrawn my bank account. i have called customer service and ask to speak with a supervisor, and they are never available. they say they would call back, and they never do. i emailed customer service, and same thing, no response whatsoever.
it has been the worst experience. First, they charged for something that i didnt even used, then they say they will credit and will not deduct my bank and they do, and then they take forever to refund my money, and thats because i had to be calling and calling, putting up with rude people. i am just glad i didnt stayed with them, but it has costed me a lot of money just in overdraft fees because of that transaction and nvere getting my money back on time.

Just Energy is the most scandalous company I've ever dealt with. They pull up to our development with a van full of "representatives" and swarm the area, taking advantage of anyone they can. The man that came to our home scammed his way through through selling a 60 MONTH contract with rates higher than I've seen nearly anywhere under the guise that it was "such a great deal". He showed, on his phone, copies of other residents' bills to compare and demonstrate their "savings" while upselling their "green units" as a discountnot the additional fee it actually is! Buyers make sure to read every last detail on your agreements and know enough to do your homework. Their early termination fees are triple most places. They offer a less than 8 cent promotional rate online yet sell door to door residents on a 12.4 cent rate. The representative that came to our house left a fake number with us so we got screwed out of the three day grace period to cancel after trying to reach this guy to get some questions answered. HE was all smooth talk during the sell and coached to call to corporate to sign up. When I had the time, ( it took days of calls and waiting to the ONE number they provide for assistance ) and was finally able to reach their cancellation department, the woman told me if they hear a call being coached, they refuse the sign up. All I was offered was too bad lady, you signed the contract. It's pathetic these people come door to door in the evening, when people are worn out from a hard days work, tell you they're selling you one thing when the fine print says another. This man talked over the phone call the entire time so there was no way of knowing what you've really gotten yourself into until after the fact. This company is about one thing, SCREWING YOU OUT OF YOUR HARD EARNED MONEY. If you want out, you've got to pay not only your monthly bill, but a disconnect fee in addition to $75 PER MONTH left on your contract With 59 months left on ours, that's a whole lot of money. I hope enough people will stand up against these unscrupulous tactics and get these money mongers shut down.

This past winter, when the nat. gas use was way high, Just Energy decided to charge 3 times what my local gas company was charging---somehow they got me into a variable rate account and RAPED me for over $700 for Jan and Feb. When I called them they explained that they were sorry. I agree that they truly are a sorry bunch.
Just stay away from JUST ENERGY.

Representatives came to my home on a Monday night. Gave me a bullhorn story about how good the company was. Signed a contract that night. Decided 13 hours later that I didn't want it. Called and canceled on Tuesday morning. Thought all was well. Called my electric company on Wednesday. They informed me that I was no longer their customer. Just energy had already changed my electric company. Now I had 3days to change my mind. They didn't even wait. Then wanted to turn around and charge me $500 cancellation fee. They didn't even wait the 3 federal business days. Do not sign with them. Beware.

My husband is an idiot for going with just energy, sure the plan sounded good with no deposit needed but they screw you over in the long run with ridiculously high light bill. To top that off they charge a $55 late fee every time we pay late. An when I call in to customer service i have to wait 30 minutes to talk to someone. Best light company i have been with in the past is STREAM ENERGY. If my husband hadn't took it upon himself go with this company i would have went back to Stream Energy.

Worst ever. No,customer service and do,that a problem,after 5,pm. Their idea,of a monthly bill??? A disconnect notice. And they will before 5 pm,on day , it is due.
Should be a law against their,practices. I am going yo,pat fee and higher rate just to get rid,of,them

Honestly, they gave me the lowest rate then charged me 200 for just 2 weeks! Sooo many hidden charges, they charge you for everything, I've used different electricity companies and this one "just energy" is the worst. They are liars, they lie to you about rates and plans just to get you to use them and then you end up paying way too much. 200 for the first 2 weeks in my apt and I literally have barely turned on any lights or used anything, I'm not even home most of the time. Just energy, you suck. Stay away or they will rip you off.

We had a nice guy come by the house to promote just energy, and some how ended up being in a contract. He said it was just an estimate to see if my bill would go down. I'm mailing in the cancellation form tomorrow! He never said I was switching my energy provider! They are way more expensive than my current company. 14.1 cents/kwh is ridiculous! I don't care if its better for the planet, I can't afford that kind of rate! Just energy should instruct their sales people to really make sure their customers understand they are selling contracts...I'm so upset! There better not be any complications with my cancellation form. I don't want to switch!

I signed up with Just Energy last September, thinking I was getting a good deal, right? WRONG!!! I at first thought I could understand the high electric bills in the winter because I was using three small electric space heaters, along with one gas space heater to heat my house. However, when the cold weather left, and the only electricity even flowing through my house was refrigerator, two computers (not all the time), and one t.v. part of the time, I could not understand why my bill was still almost $300. After losing my job, then losing my unemployment benefits, I called them to try to negotiate the now $500 bill I had accrued, and was told, no problem, we'll set up a payment plan; pay $120 now and $60 on each bill for the next five months! First bill I got was $300, and the energy charge was only$65; all the rest was BS fees!!! Then I get a disconnection notice, so I called again. The electronic menu said my bill was now over $700, and when I got this little smart aleck girl with an accent on the line, she said it was $800, and that they cannot grant an extensive because I defaulted on the payment agreement!! When I asked how it went from $500 to $700 to $800 in a matter of minutes, she hung up on me. Now they want the entire $800, which I do not have, and don't know of many people who do, and I can't get any other electric service because they have put some kind of hold on me!!! ILLEGAL AS HELL!!! Just waiting for the power to be shut off at any time now, and then I don't know what I'll do.

They are dishonest. We signed up for their services by calling Just Energy number. No indications that it is third party. Conditions were negotiated over the phone. Promised rate was 11cents per kW and plan was to be fixed, not variable. My bill was close to $500 (previous bill with another company was $300). The rate on the bill showed 13 cents per kW and variable plan. Customer service talks over you and explains that you've talked to the third party and they are mot responsible for the errors or omissions. I switched immediatelyto my previous energy provider. Just Energy is a real, certifiable scam! Be warned!

So i was also suckered into signing up with just energy...Man came to my door step talking a good deal thi that and the other and i signed up and so far i havent seen my bill lower then 250! Now if i cancel early i will have to pay 500 dollars plus what ever the last bill is that i owe. I cant afford a 250-375 dollar bill every month. So they advertise on their website your rate plan signing up could be as low as 8.7 so i asked about that and she goes thats only for the first month! What! i should have stayed with txu atleast my bill never exceed over 200 dollars. This place is ridiculous and i strongly recommend you stay far far away from it. Never trust a man that comes to your door step and trust his word. Always always always do your research before you commit to something. Wish i did.

Just Energy changes the amount due every time I call... One minute 102 is due the next minute; it's 151.65. I'm never sure of how much I owe and sometimes I don't receive my bill... This company sucks and makes me tired.... I really get sick of Just Energy!

They got me as well with their deceptive advertisements. Thought I was getting 9 cent a kw only to find out it was for the first month then jacled up to 14. Customer service, forget about it, web site forget about it. Gladly paid 150 bucks to get out of the contract. Why can't the State shut these guys down???

Salesman called about two months ago, talk real quick about lowering my rate for my new business. He was advertising a .0660 rate on kilowatt hours. My rate is .0660 alright but the fees assessed on the bill are triple the amount of energy used. The salesman also stated there was no contract which I thought was a great idea. After signing up, being dissatisfied I called and low and behold a 5 year contract. That seems a little excessive so I asked about termination fee the guy told 1400.00 to cancel early . This company if you can call them that should be just down they are a total scam.