Just Energy -- Profile Analysis

Just Energy logo

Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Rating of Just Energy




All Just Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
24 Month Fixed Rate
24 month
Fixed Rate
$0.639 / therm
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.709 / therm
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
$0.719 / therm
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.729 / therm
$0.00 monthly recurring charge
1 Year Fixed
12 month
Fixed Rate
$0.879 / therm
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.979 / therm
$4.95 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.989 / therm
$4.95 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.989 / therm
$4.95 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.999 / therm
$4.95 monthly recurring charge

Just Energy Plan Summary

Just Energy does not currently have any plans available on IL Energy Ratings.

We recommend plans from Constellation and Spark Energy instead.

View Just Energy Plans

Customer Reviews of Just Energy

Reviews Overall

30th place
show/hide details


Read Reviews

Most Recent Just Energy Reviews  


Free nights and weekends don't seem free
I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high Karen medcoff from Marathon TX

Sams Club Promotion
A man pitched me in sams club and I signed up to get my energy supply from Just Energy, he was super nice and was very knowledgeable, and it saved me on my bill while giving me gift cards! I would get a membership to Sams just for the electric! Darrell Cousins from Windsor Mill MD

High Bill
I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company Mana Dangol from Irving TX


4-5 Star Reviews: 45 (12%)



Free nights and weekends don't seem free

I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Karen medcoff from Texas
February 2nd, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 10 (3%)



Free nights and weekends don't seem free

I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Karen medcoff from Texas
February 2nd, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 23 (6%)



$20 Notice of Disconnect 3 days after due date

It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.
Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.
I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future.

Chris from Texas
October 26th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 248 (64%)