Our Grading of NRG Home

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NRG Home Plan Summary

NRG Home does not currently have any plans available on IL Energy Ratings.

We recommend plans from Santanna Energy Services and Constellation instead.

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Customer Reviews of NRG Home

Reviews Overall

31st place
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Most Recent NRG Home Reviews  


Valued Customer
I like the 3 month pricing plans. This is the second time I am using their service. I enjoy the competitive rates cause I have an all electric house. Soccrpav from Pittsburgh PA

Highly Recommend NRG
NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG. Joseph from Dayton OH

Must Read:
I read all the 1 star reviews and realize they all have something in common. You people were stupid and never called back after the 3 month promotion to keep the fixed rate, like the rep said.

I would highly recommend NRG, just dont be stupid and not call back when the rep says, because yes the rates go to variable if you don't call back. Just as they say. Give NRG some credit.
Amy from Eastlake OH


4-5 Star Reviews: 19 (13%)



Great experience

Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer

Happy from Crystal Lake, Illinois
January 22nd, 2020

Billing & Account Management
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3-4 Star Reviews: 3 (2%)



Must Read

This isnt a bad company to go with as a supplier. Although the rep told me that the rates go up after the three months of service, i forgot to call to keep my fixed rate. I had noticed that my bill had gone up, and I called customer service, and they were able to fix the rate once again for two years. Reminder to just call after the three months to keep the fixed rate, don't forget like I did. That's why it had gone up to variable.

Rick Major from Maryland
March 17th, 2021

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2-3 Star Reviews: 3 (2%)



NRG WILL NOT SAVE YOU ANY MONEY!!!

They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!

Mark from Ohio
May 13th, 2020

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1-2 Star Reviews: 123 (83%)



NRG is a scam!

NRG bribes you with gift cards for the store your shopping in. They promise you super low rates then after a few months they raise their rates extremely high! When I called to speak about this all of their employees were rude. You can tell they hate their job. Probably because everyone hates their company. They must get 1000 complaints a day and they do not do anything to satisfy the customer! Imagine a normal gas bill in the winter being around $80 then add another $70 if you have NRG! Why have NRG?? Just stick to peoples gas alone and save yourself half the bill!

Miranda from Chicago, Illinois
July 29th, 2021

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NRG Home News  


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NRG Home FAQs  


Where can I order NRG Home electricity?


NRG Home has electricity plans in Illinois, Ohio, Massachusetts, Pennsylvania, Maryland, and New Jersey

Where can I order NRG Home natural gas?


NRG Home does not have any natural gas plans

What do customers think about NRG Home?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average NRG Home customer review is 1.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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