Our Grading of Santanna Energy Services
Santanna Energy Services Plan Summary
Customer Reviews of Santanna Energy Services
4-5 Star Reviews: 25 (74%)
Simple to enroll and great rates
3-4 Star Reviews: 3 (9%)
Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened.
2-3 Star Reviews: 2 (6%)
I shop for the best rate on electricity. Santanna had a good three month rate so I signed up for 5.98 cents a KW/hr and no administrative fee. In October, the month before my three months ended, I requested a switch. That took a few extra days to process and ended up being accepted on 10/20 - nine days before the end of the period. Apparently since that was within the 10 day rescission period, I couldn't start my service until the next billing period- starting 12/2. OMG, what a jump in rates! Not only did I go up from 5.98 cents/KWhr to 9.015, but they also added a $10 a month administrative fee. The letter I got before this happened warned me of the increase (but got the new rate wrong) and said nothing about the administrative fee. (That possible fee was mentioned in the contract I got at the beginning of the period.) My suggestion - get your request to switch at the end of a period in to the utility 30 days before the cycle ends.
1-2 Star Reviews: 7 (21%)
Becareful. Once your agreement expires, they will enroll you in their highest rate with a monthly charge. You need to keep an eye on Santanna
Santanna Energy Services News
Santanna Energy Services FAQs
What is the cheapest plan that Santanna Energy Services has?
The cheapest plan Santanna Energy Services has is Select Plus 6 Month, with rates starting at $0.269. This is a 6 month plan. You can find details for that plan here.
What do customers think about Santanna Energy Services?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Santanna Energy Services customer review is 4.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.