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About Santanna Energy Services

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ICC#:



Illinois Energy Ratings Score:


( 2.8 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Santanna Energy Services Customer Engagement

2   Reviews

2   Replies

Response Rate:
100.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Santanna Energy Services


Santanna Energy Services Natural Gas Plans

Plan Company
Rating
Length Price
Preferred Plus 12 Month
12 months

rate per THERM
more info
Preferred Plus 6 Month
6 months

rate per THERM
more info


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2 Reviews and 2 Replies for Santanna Energy Services


Good company.

(4.8 / 5)

  They have been a very good company for service and over all performance.

Gary P
November 18th, 2018

Gary, thank you for your feedback. It is an honor to serve you and we appreciate your business!

Santanna Energy Services Responds February 5th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

rip off

(1 / 5)

  I would like to know why I am being charged 70 cents per therm, while Nicor charges 36 per therm. I was tricked into taking Santanta Energy. My current bill is over $200. I have never had a bill over this even in the winter!! What the heck is going on? Now I am having trouble even contacting their customer service representatives. What a joke.

Lisa in Illinois
January 16th, 2019

Hello Lisa, we apologize for your frustration. We want to help you with this matter but dont have enough information to pull up your account. Can you please call us at 800 764-4427 between the hours of 7am and 6pm CST, Monday through Friday?

Santanna Energy Services Responds February 5th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
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