Our Grading of Santanna Energy Services
Santanna Energy Services Plan Summary
Customer Reviews of Santanna Energy Services
Most Recent Santanna Energy Services Reviews
We have used Santana in the past and had a great experience, came back again now. — CAB from Bedford OH
everything was easy and the transition was absolutely seamless — change supplier from Olmsted Falls OH
good — STEVEN BELL from Cleveland OH
4-5 Star Reviews: 38 (78%)
Simple to enroll and great rates
3-4 Star Reviews: 8 (16%)
Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.
2-3 Star Reviews: 4 (8%)
I shop for the best rate on electricity. Santanna had a good three month rate so I signed up for 5.98 cents a KW/hr and no administrative fee. In October, the month before my three months ended, I requested a switch. That took a few extra days to process and ended up being accepted on 10/20 - nine days before the end of the period. Apparently since that was within the 10 day rescission period, I couldn't start my service until the next billing period- starting 12/2. OMG, what a jump in rates! Not only did I go up from 5.98 cents/KWhr to 9.015, but they also added a $10 a month administrative fee. The letter I got before this happened warned me of the increase (but got the new rate wrong) and said nothing about the administrative fee. (That possible fee was mentioned in the contract I got at the beginning of the period.) My suggestion - get your request to switch at the end of a period in to the utility 30 days before the cycle ends.
1-2 Star Reviews: 7 (14%)
Becareful. Once your agreement expires, they will enroll you in their highest rate with a monthly charge. You need to keep an eye on Santanna
Santanna Energy Services News
Santanna Energy Services FAQs
What is the cheapest plan that Santanna Energy Services has?
The cheapest plan Santanna Energy Services has is Select Plus 12 Month, with rates starting at 0.399. This is a 12 month plan.
What do customers think about Santanna Energy Services?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Santanna Energy Services customer review is 4.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.