The best review categories for Santanna Energy Services are the order experience, with an average of 3.3 stars, and their customer service, with an average of 3.0 stars.
Recent Good Review from GREAT
Easy Switch
| Simple to enroll and great rates | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
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GREAT
from
Belvidere, IL
on
March 3rd, 2021
Most Recent 5 Star Reviews
4 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
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| Account Management | |
| Likely to recommend |
Easy Switch
| Simple to enroll and great rates | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
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GREAT
from
Belvidere, IL
on
March 3rd, 2021
Great Supplier
| Good rates, rewards, no problems | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Norbert1947
from
Dixon, IL
on
July 15th, 2020
Great Company to be with
| They are easy to get a hold of and work with me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JMar
from
Romeoville, IL
on
July 12th, 2019
Great Customer Experience
| Reps were great, explained products and offered Rewards Dollars | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Latisha D
from
Geneva, IL
on
July 11th, 2019
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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| Likely to recommend |
Don't get caught napping when your plan expires
| I shop for the best rate on electricity. Santanna had a good three month rate so I signed up for 5.98 cents a KW/hr and no administrative fee. In October, the month before my three months ended, I requested a switch. That took a few extra days to process and ended up being accepted on 10/20 - nine days before the end of the period. Apparently since that was within the 10 day rescission period, I couldn't start my service until the next billing period- starting 12/2. OMG, what a jump in rates! Not only did I go up from 5.98 cents/KWhr to 9.015, but they also added a $10 a month administrative fee. The letter I got before this happened warned me of the increase (but got the new rate wrong) and said nothing about the administrative fee. (That possible fee was mentioned in the contract I got at the beginning of the period.) My suggestion - get your request to switch at the end of a period in to the utility 30 days before the cycle ends. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
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Alan
from
Buffalo Grove, IL
on
December 6th, 2020
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Switch and bait
| Becareful. Once your agreement expires, they will enroll you in their highest rate with a monthly charge. You need to keep an eye on Santanna | |||
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| Likely to recommend |
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Lost Customer
from
Chicago, IL
on
December 9th, 2020
Nothing about this experience was positve!
| My application was rejected. No one can tell me why! AND I was never notified | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Alan Woodard
from
Chicago, IL
on
December 27th, 2019
Hello Alan, we apologize for your frustration. We want to help you with this matter but dont have enough information to pull up your account. Can you please call us at 800 764-4427 between the hours of 7am and 6pm CST, Monday through Friday?
— Santanna Energy Services
Rip off
| I would like to know why I am being charged 70 cents per therm, while Nicor charges 36 per therm. I was tricked into taking Santanta Energy. My current bill is over $200. I have never had a bill over this even in the winter!! What the heck is going on? Now I am having trouble even contacting their customer service representatives. What a joke. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
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Lisa In Illinois
from
Sandwich, IL
on
January 16th, 2019
Hello Lisa, we apologize for your frustration. We want to help you with this matter but dont have enough information to pull up your account. Can you please call us at 800 764-4427 between the hours of 7am and 6pm CST, Monday through Friday?
— Santanna Energy Services
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