Santanna Energy Services Reviews

“  Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for? ”

“  I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna. ”

“  It was so easy to change for lower prices ”

“  Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me. ”

“  Signing up and the follow up could not have been easier! ”

“  I received a great rate and the switch was quick and easy!!! I would recommend for sure. ”

“  They are easy to get a hold of and work with me. ”

“  Reps were great, explained products and offered Rewards Dollars ”

“  They have been a very good company for service and over all performance. ”

“  The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good. ”

“  Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME. ”

“  My application was rejected. No one can tell me why! AND I was never notified ”

“  On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE. ”

“  I would like to know why I am being charged 70 cents per therm, while Nicor charges 36 per therm. I was tricked into taking Santanta Energy. My current bill is over $200. I have never had a bill over this even in the winter!! What the heck is going on? Now I am having trouble even contacting their customer service representatives. What a joke. ”