Find the Cheapest Natural Gas Rates for Media, IL

A total pain in the butt!!!

“ At 70 years of age I am extremely cognisant of the fact that my memory train often leaves the station without me so I am DILIGENT in paying bills immediately I get them. XOOM continued to send bills - sending my blood pressure SOARING as I would frantically check to find that I had already paid. And the reminders would keep coming one after the other. I wrote to them and BEGGED them to stop - to no avail. Paid my last bill and got a reminder each day after for three days! They will drive you CRAZY!!!
I finally complained to the BBB and they outright LIED - saying i had been contacted, and they could find no evidence of recent issues. BS - I can send copies to anyone who wants them as recently as last month;s bill! ”

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Spark Energy is shady

“ I will not advice anyone to use this company, they are shady. I don't even know how my energy services got changed to them. I live in a two bedroom apartment in Arlington Heights, Illinois and before my energy bill was transferred to them, my average consumption was 699kwh and when they took over it immediately went up to 2155kwh without any change in usage, season or added home equipment. Also, their rate was double from what I was paying before (0.063900) to 0.11870 and so my bill became outrageous. I called them several times but they couldn't explain how they became my supplier or why my consumption suddenly went up. I was happy with my former supplier whose rates were even less than that of ComEd itself. Like I said, I don't know how they were able to remove my former supplier and had their name on my bill. ”

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Spark Energy responds March 26th, 2019:

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Scam

“ will double / triple without warning immediately after promo time frame ends. ”

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Il, Gas and Electric salesman

“ Salesman came to door with a sample Ameren bill.Tried to sell his product.I refused,he got offensive.Went on to tell me he was in Vietnam and his dad was a master mason.I immediately told him to hit the road.Called customer service,they acted like it was nothing.What a f#%&@*g joke for a company. ”

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Cancellation

“ Salesman tried hard to make this sound worthwhile. Checked after initial agreement to find horrible reviews. Immediately cancelled. How can they be allowed to send people out, there are reputable companies doing this. We all want cleaner and cheaper energy and now those people are rotten. What happened to integrity? ”

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Forced to use this company without my consent

“ A few months ago a gentleman dressed in a comed outfit came to my apartment (which is locked to get into the units) and told me some information that comed was switching over to a "greener" electricity plan. Confused on the whole situation because of how poorly it was explained to me, he got me on the phone with someone to confirm my choice to switch. When on the phone with someone at his office I politely declined any changes in service and seemed to have no issue. A month later i received in the mail the confirmation that I wad switching to frontier utilities (a company I've never heard of or heard the name in my encounter with the solicitor) and I immediatly called to rectify the issue. The gentleman on the phone from frontier was very polite apologized and put me on hold while he made sure i would still be serviced by comed. I called back to comed days later and they informed me there was no switch over and they did not get contacted by frontier utilities to clear up the miscommunication. I then called frontier utilities again and was informed that my cancellation was denied and would not be allowed to switch back to comed. Now im here calling both companies trying to get to the bottom of a situation i never asked for or approved of and scared about my power being turned off after being scammed into switching to a company i did not agree to. This company would have potentially gotten my buisness if it was done in an appropriate manner but after being tricked and lied to im extremely disappointed and urge no one use the service of a company using trickery and what I would believe illegal tactics to switch customers over. ”

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Frontier Utilities responds March 14th, 2018:

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Very Poor

“ When i first signed up with frontier for my area i was told Id be paying 10 cent per kWh for pay as you go. My first invoice shows this. Now things are totally different. I called to ask how much were they charging me. The person on the phone said that she did not know, put me on hold for 6 mins, returned and told me Im not sure, its not accurate, about an estimate of 22 cent per kwh i cut her off immediately. I am looking to change companies. I am sick of frontier. And all their customer service reps are hard to understand. Their accents are too strong and they are rude. I asked the lady about a cheaper plan, she start telling me about a deposit of $50. I told her were not talking money until i know WHAT YOU ARE CHARGING! I want info about cheaper plans and Ill decide if i want it! I am adding money to my account about 6 to 7 times a month and barely home! When i am home and using all my lights they send a msg saying i used about 25 cent. When Im not home they send a text saying a used $1.90??!?! I was gone for a month due to Hurricane Harvey, i shut off and unplugged everything except the fridge.... daily usage was terrible! Its as if we were here all day. Sad. I hate this company. Not my first encounter with them. I had them 2 years prior at a different place, put money on my lights that usually last us two weeks... went to the hospital to have my baby, returned home 4 days later and our lights were off. After this switch Im never coming back to them. Glad i never referred anyone. Id lose friends over this horrible deal. ”

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Frontier Utilities responds December 14th, 2017:

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