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AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.

In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.


Our Grading of AEP Energy

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AEP Energy Plan Summary

AEP Energy does not currently have any plans available on IL Energy Ratings.

We recommend plans from Vista Energy and Constellation instead.

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Customer Reviews of AEP Energy

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Most Recent AEP Energy Reviews  


Great Service Affirdable Rates
I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.
410 Js from Pasadena MD

Easy renewal process
If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access. Ray from Philadelphia PA



4-5 Star Reviews: 2 (17%)



Great Service Affirdable Rates

I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.

410 Js from Maryland
May 8th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 1 (8%)



AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

Nathaniel Flesher from Ohio
July 15th, 2020

Billing & Account Management
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2-3 Star Reviews: 2 (17%)



AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

Nathaniel Flesher from Ohio
July 15th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 8 (67%)



I FUCKING HATE AEP

Worst company ever! Electric goes out when it rains. Today it went out for no reason and wont come on for another ten hours. Fuck you AEP hope you go out of business. I cant believe your in business anyways with all these poor reviews. I will make sure to give this company additional reviews that will be awful!!!

Brian from Ohio
July 6th, 2020

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AEP Energy News  


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AEP Energy FAQs  


Where can I order AEP Energy electricity?


AEP Energy has electricity plans in Illinois, New Jersey, Maryland, Ohio, Delaware, Pennsylvania, and District of Columbia

Where can I order AEP Energy natural gas?


AEP Energy has natural gas plans in Ohio

What do customers think about AEP Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average AEP Energy customer review is 1.9 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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