Customer Reviews for Direct Energy
People have been reviewing Direct Energy on IL Energy Ratings, giving you an understanding of being Direct Energy's customer is like.
Additionally, we combine customer ratings with an array of other variables to develop a more comprehensive rating. Read IL Energy Ratings analasys of Direct Energy.
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Ratings by Star
Direct Energy's Customer Reviews Summary
Direct Energy Reviews
657 Reviews for Direct Energy
Recent Good Review from JFK
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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Thank you, JFK, for rating our services! We are glad to see you had a pleasant experience signing on to our service and are enjoying our plans. At a deeper look, we see that our Customer Service section was the lowest-rated category. We would love the opportunity to build on your experience for the better! If you are ever in need of assistance, please know you can connect with our digital support team through Live Chat https://www.directenergy.com/ or Social Media https://www.facebook.com/directenergy/. Have a great week! Stay safe out there. - Eleanor / Digital Care Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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We were with direct energy for 1 year and really had no problems, we cancelled after a year just because we prefer to deal with Ameren. The sales reps they sent to our place of business would not take no for an answer, would not leave after we told them we were not interested, and insinuated we had to choose a supplier other than just Ameren. Was uncomfortable, rude and a bit disrespectful. Just an FYI for future customers.
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
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Never in the summer months is electric ever over $45.00.My bill has gone up since I signed with you guys, but don't fret, I'm going to get rid of you,
Good afternoon, Yvonne. We totally understand your concern regarding the high bill on your account and we would like to take a closer look and help you solve this situation. Please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will work diligently to find the best solution to your case. We'll be waiting for you. Have a great weekend! - Marta / Digital Care | Plans & Pricing | |
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I went thru a ton of questions just to be told I can't the provider I chose because I used LiHeap the previous year.
Hello Brittany. We are terribly sorry for the inconvenience you experienced. We look forward to having the opportunity to serve you as you deserve. Please, if there is anything we can do for you, do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be our great pleasure to serve you. We always wish you the best! - Marta / Digital Care | Plans & Pricing | |
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I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away.
Hello Thanh. We regret to have lost you as our customer. With us acting as a third party supplier for your energy service, we work with your utility company to close the supply service account. We do not have control over your utility company's billing and follow in accordance to their timelines for transitions. Unfortunately, Direct Energy does not have the opportunity to close accounts ourselves, so we are unable to speed the process of closure along. To determine whether this cancellation could be expedited, we recommend connecting with your utility company directly to see if they can action your request. Thank you for your understanding and patience. We wish you the best. - Eleanor / Digital Care Compare Direct Energy to Similarly Reviewed Electricity Companies
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