The best review categories for Direct Energy are their plans and pricing, with an average of 2.5 stars, and the order experience, with an average of 2.5 stars.
Recent Good Review from JFK
Review
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| Likely to recommend |
—
JFK
from
New Lenox, IL
on
April 9th, 2020
Thank you, JFK, for rating our services! We are glad to see you had a pleasant experience signing on to our service and are enjoying our plans. At a deeper look, we see that our Customer Service section was the lowest-rated category. We would love the opportunity to build on your experience for the better! If you are ever in need of assistance, please know you can connect with our digital support team through Live Chat https://www.directenergy.com/ or Social Media https://www.facebook.com/directenergy/. Have a great week! Stay safe out there. - Eleanor / Digital Care
— Direct Energy
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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| Customer Service | |
| Account Management | |
| Likely to recommend |
Review
| No | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JFK
from
New Lenox, IL
on
April 9th, 2020
Thank you, JFK, for rating our services! We are glad to see you had a pleasant experience signing on to our service and are enjoying our plans. At a deeper look, we see that our Customer Service section was the lowest-rated category. We would love the opportunity to build on your experience for the better! If you are ever in need of assistance, please know you can connect with our digital support team through Live Chat https://www.directenergy.com/ or Social Media https://www.facebook.com/directenergy/. Have a great week! Stay safe out there. - Eleanor / Digital Care
— Direct Energy
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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| Likely to recommend |
Rip off
| I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Thanh Nguyen
from
Chicago, IL
on
March 1st, 2020
Hello Thanh. We regret to have lost you as our customer. With us acting as a third party supplier for your energy service, we work with your utility company to close the supply service account. We do not have control over your utility company's billing and follow in accordance to their timelines for transitions. Unfortunately, Direct Energy does not have the opportunity to close accounts ourselves, so we are unable to speed the process of closure along. To determine whether this cancellation could be expedited, we recommend connecting with your utility company directly to see if they can action your request. Thank you for your understanding and patience. We wish you the best. - Eleanor / Digital Care
— Direct Energy
