The best review categories for Direct Energy are their plans and pricing, with an average of 2.5 stars, and the order experience, with an average of 2.5 stars.
Recent Good Review from JFK
Review
No |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
JFK
from
New Lenox, IL
on
April 9th, 2020

— Direct Energy
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Review
No |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
JFK
from
New Lenox, IL
on
April 9th, 2020

— Direct Energy
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Rip off
I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Thanh Nguyen
from
Chicago, IL
on
March 1st, 2020

— Direct Energy