Customer Reviews for Direct Energy

People have been reviewing Direct Energy on IL Energy Ratings, giving you an understanding of being Direct Energy's customer is like.

Additionally, we combine customer ratings with an array of other variables to develop a more comprehensive rating. Read IL Energy Ratings analasys of Direct Energy.

Informational Links

Ratings by Star

Direct Energy's Customer Reviews Summary

Direct Energy Scores and Ratings:

IL Energy Ratings Overall Score for Direct Energy

3.8 / 5

Direct Energy Reviews

633 Reviews for Direct Energy

633

total reviews

Recent Good Review from JFK

Overall Rating
Review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No

JFK from New Lenox, IL on April 9th, 2020
Thank you, JFK, for rating our services! We are glad to see you had a pleasant experience signing on to our service and are enjoying our plans. At a deeper look, we see that our Customer Service section was the lowest-rated category. We would love the opportunity to build on your experience for the better! If you are ever in need of assistance, please know you can connect with our digital support team through Live Chat https://www.directenergy.com/ or Social Media https://www.facebook.com/directenergy/. Have a great week! Stay safe out there. - Eleanor / Digital Care
— Direct Energy
Overall Rating
Disappointed
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Never in the summer months is electric ever over $45.00.My bill has gone up since I signed with you guys, but don't fret, I'm going to get rid of you,

Yvonne from Chicago, IL on July 7th, 2023
Good afternoon, Yvonne. We totally understand your concern regarding the high bill on your account and we would like to take a closer look and help you solve this situation. Please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will work diligently to find the best solution to your case. We'll be waiting for you. Have a great weekend! - Marta / Digital Care
— Direct Energy
Overall Rating
Will Not Use
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I went thru a ton of questions just to be told I can't the provider I chose because I used LiHeap the previous year.

Brittany W from Waukegan, IL on June 15th, 2023
Hello Brittany. We are terribly sorry for the inconvenience you experienced. We look forward to having the opportunity to serve you as you deserve. Please, if there is anything we can do for you, do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be our great pleasure to serve you. We always wish you the best! - Marta / Digital Care
— Direct Energy
Overall Rating
Rip off
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away.

Thanh Nguyen from Chicago, IL on March 1st, 2020
Hello Thanh. We regret to have lost you as our customer. With us acting as a third party supplier for your energy service, we work with your utility company to close the supply service account. We do not have control over your utility company's billing and follow in accordance to their timelines for transitions. Unfortunately, Direct Energy does not have the opportunity to close accounts ourselves, so we are unable to speed the process of closure along. To determine whether this cancellation could be expedited, we recommend connecting with your utility company directly to see if they can action your request. Thank you for your understanding and patience. We wish you the best. - Eleanor / Digital Care
— Direct Energy

Compare Direct Energy to Similarly Reviewed Electricity Companies

Company
Plan Name
Price
MRC
The 'MRC' or 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Type
12 Month Green Home Power Plan
8.89¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
12 Month Home Power Plan
8.79¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
6 Month Home Power Plan
8.89¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
18 Month Home Power Plan
8.69¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Live Brighter 12
8.49¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Live Brighter 10
8.19¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Live Brighter 18
8.99¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Residential 100% Green 12 Month Fixed Plan
8.59¢
$0.00 monthly recurring charge
Fixed Rate Renewable
Check Availability
Residential 12 Month Fixed Plan
8.49¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Residential Clean Energy Plan
5.99¢
$0.00 monthly recurring charge
Variable Rate Non-Renewable
Check Availability