Direct Energy Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for Direct Energy are the order experience, with an average of 3.0 stars, and their plans and pricing, with an average of 1.0 stars.

Reviews Overall

5th

Plans & Pricing

5th

Order Experience

4th

Customer Service

6th

Billing & Acct Mgmt

5th

Likely to Recommend

5th

Quick Links

Reviews by Star

IL Energy Ratings's Silver Tier providers are tremendous Illinois electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from JFK

Review

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JFK from New Lenox, IL on April 9th, 2020

Thank you, JFK, for rating our services! We are glad to see you had a pleasant experience signing on to our service and are enjoying our plans. At a deeper look, we see that our Customer Service section was the lowest-rated category. We would love the opportunity to build on your experience for the better! If you are ever in need of assistance, please know you can connect with our digital support team through Live Chat https://www.directenergy.com/ or Social Media https://www.facebook.com/directenergy/. Have a great week! Stay safe out there. - Eleanor / Digital Care

— Direct Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Review

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JFK from New Lenox, IL on April 9th, 2020

— Direct Energy

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disappointed

Never in the summer months is electric ever over $45.00.My bill has gone up since I signed with you guys, but don't fret, I'm going to get rid of you,

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Yvonne from Chicago, IL on July 7th, 2023

Good afternoon, Yvonne. We totally understand your concern regarding the high bill on your account and we would like to take a closer look and help you solve this situation. Please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will work diligently to find the best solution to your case. We'll be waiting for you. Have a great weekend! - Marta / Digital Care

— Direct Energy

Will Not Use

I went thru a ton of questions just to be told I can't the provider I chose because I used LiHeap the previous year.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brittany W from Waukegan, IL on June 15th, 2023

Hello Brittany. We are terribly sorry for the inconvenience you experienced. We look forward to having the opportunity to serve you as you deserve. Please, if there is anything we can do for you, do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be our great pleasure to serve you. We always wish you the best! - Marta / Digital Care

— Direct Energy

Rip off

I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Thanh Nguyen from Chicago, IL on March 1st, 2020

Hello Thanh. We regret to have lost you as our customer. With us acting as a third party supplier for your energy service, we work with your utility company to close the supply service account. We do not have control over your utility company's billing and follow in accordance to their timelines for transitions. Unfortunately, Direct Energy does not have the opportunity to close accounts ourselves, so we are unable to speed the process of closure along. To determine whether this cancellation could be expedited, we recommend connecting with your utility company directly to see if they can action your request. Thank you for your understanding and patience. We wish you the best. - Eleanor / Digital Care

— Direct Energy