Review
No |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
JFK
from
New Lenox, IL
on
April 9th, 2020

— Direct Energy
Rip off
I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Thanh Nguyen
from
Chicago, IL
on
March 1st, 2020

— Direct Energy

Reviews Overview
The best review categories for Direct Energy are their plans and pricing, rated at 2.5 out of 5, and the order experience, rated at 2.5 of 5.
The best review categories for Direct Energy are their plans and pricing, rated at 2.5 out of 5, and the order experience, rated at 2.5 of 5.
2.1 / 5
Overall
2.5 / 5
Price, Plans and Promotions
2.5 / 5
Order Experience
1.0 / 5
Customer Service
2.5 / 5
Billing and Account Management
2.0 / 5
Likely to Recommend
Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
Recommended Natural Gas Plans
Vista 12 Month
12 Month Fixed Rate
Fixed Price 12 Month
$0.499 / therm

Rate:
$0.499 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
N/A
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed
12 Month Fixed Rate
12 Month Home Natural Gas Plan
$0.449 / therm

Rate:
$0.449 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Plan
12 Month Fixed Rate
Safe Harbor 12
$0.395 / therm

Rate:
$0.395 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
2 Year Plan
24 Month Fixed Rate
Safe Harbor 24
$0.379 / therm

Rate:
$0.379 per therm
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info