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1-2 Star Reviews: 6 (100%)


Salesman comes in signs us up to contract thru 2023 for business/residential. Came home 8/13/2021 power out, call Oncor they say I have no provider listed, call Engie they say I changed my provider in June! NO I DID NOT please reinstate as my provider, we can do that on 8/17/2021, DO YOU NOT REALIZE IT IS SUMMER IN TEXAS!!!! 4 hours later power is on and Oncor will send Engie an emergency reinstatement. FIxed right? WRONG!!! Got home 8/23 /2021 power out, call Oncor they received a MOVE OUT ORDER for my address, I still live HERE! Engie Will not reinstate with current rate and will have a salesman call me in 14 days, Oncor says it was Engie, Engie says it was Oncor! Someone needs to take responsibility for this mistake AND NO ONE WILL!!!! I feel like I am lost with this issue. Show me where I agreed to another provider??? CAN'T play me the recording where I asked to change Provider?? CAN'T !!!! You are not willing to help me, work with me, are anything. I will tell everyone I know NOT TO USE YOU!!!!!!

Debra Gossett from Texas
August 24th, 2021

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Where can I order ENGIE electricity?

ENGIE has electricity plans in Texas

Where can I order ENGIE natural gas?

ENGIE does not have any natural gas plans

What do customers think about ENGIE?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average ENGIE customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.