Illinois Gas & Electric -- Profile Analysis

Dear IL. Gas and Electric!!! Delete My Phone Number!!
If you receive a call from 312-924-4320 daily you may want to have your number deleted. I am on the national and state no call list.

I switched to IL GAS AND ELECTRIC after a sales call PROMISED me that my rate would not go above what I was currently paying. Next bill, it doubled. When I called and esclalated, they researched and said they were unable to locate the call to listen to it (what a shocker) and so could not provide any reimburesements. This company will say anything and lie to you to get you to switch, don't believe them. The manager that called me back could care less, and did not possess basic listening skills. I hate this company more than words can say.

These people are robbers. We cancelled but they still billed
Us. Our bill have tripled since they billed us for
Services we did not request from them. It should be illegal for them to have a business
To rob energy customers. Please do not give them
Any information don't believe their lies. It would be better
To disconnect your calls from them than to received their outrages charges
That could cause your services to be disconnected.
Rich Garcia

How do people sleep at night?

so horriblely high bill I never signed up for this and zero rating

Some woman came to our house saying she was from Com Ed. She askes some questions etc. She then said she was a part of Com Ed that controlled buying Energy. i told her three times O was NOT interested in making ANY changes to my bill. She said ok no changes will be made. Today I get a letter from Com Ed saying I chose a new electric supplier. Its a Saturday and Com Ed is closed and so is IL GAS AND ELECTRIC. I just filed a complaint with the BBB and I will be calling Com Ed first thing Monday morning to let them know I never authorized ANY changes to my bill. Its time for a CLASS ACTION LAWSUIT Against these CROOKS for DECEPTIVE PRACTICE. DO NOT EVEN SPEAK TO THESE PEOPLE!!! Scum!!

Salesman tried hard to make this sound worthwhile. Checked after initial agreement to find horrible reviews. Immediately cancelled. How can they be allowed to send people out, there are reputable companies doing this. We all want cleaner and cheaper energy and now those people are rotten. What happened to integrity?

Lady came to my door and I denied her offer. A week later I received letters from them stating they rejected my account. Tried getting through on the phone to no avail, the system drops the
Call. Three months later Im getting charged by them in my ComEd bill to include a monthly service charge plus the electric rate! Finally
Got through to them and they admitted they never had an account under my name and are supposedly investigating. Ive already reported them to the attorney general but BEWARE this is a scam. Close the door in their faces.

They came to my door when I wasn't home and talked to my boyfriend. He told them he was NOT on my account, and THEY told HIM that he WAS AUTHORIZED to make changes on MY account!!!!!! Shady, at best!!! They talked him into a 2-year contract with the promise of monthly $50 electronic coupons. When I called to cancel, they informed me that I would have to pay a $50 Early Termination fee. I spoke to a supervisor, and when I insisted that I had not authorized the change, I was told that they use a third-party verification system. This system consists of someone asking if the person making changes is authorized to do so. Well, when there's someone else assuring you that you ARE authorized, then you say "yes." I paid the $50 fee just to be done with this company. These people are scammers! Their prices were higher than what I had been paying with another supplier. Their $50 coupons are more like Groupons, where you still have to pay $40 from your own pocket to get a $50 gift card, and their discounts from stores and restaurants are offers anyone can get through paper coupons or online anyway. Also, the supervisor tried to "warn" me that in Illinois, anyone over the age of 18 at your house is legally "authorized" to change your electric supplier. Would that include your children's boyfriend or girlfriend, if they happen to be visiting too???!!! Again, shady at best!!! I will be researching that and contacting my state representative.

Called multiple times to pay my termination fee. Kept being told to mail a check after I received my invoice. Wouldn't let me pay on phone or online right away. Kept calling saying I still haven't received my invoice. Now I'm being charged for late fees which they kept telling me not to worry and just wait for the invoice.

Promised the moon by salesman; next few months my electric bill went up well over $100 a month. Got one of four promised $50. Called to ask how to use the only one one I got. Each person sent me to another; none seemed know. Dropped them as quickly as I could. Hop nobody else gets burned by this company

I know it is my own fault but I couldn't get rid of the guy that came to the door and asked me to switch electric and gas supplier. I knew better and that it was probably a scam, but now I am trying to let others know not to switch! Bill tripled in the past 3 months.

Salesman came to door with a sample Ameren bill.Tried to sell his product.I refused,he got offensive.Went on to tell me he was in Vietnam and his dad was a master mason.I immediately told him to hit the road.Called customer service,they acted like it was nothing.What a f#%&@*g joke for a company.

Guy come to house explained on our bills that istead paying 10 plus dollars for customer service ro existing co youll pay only 4.95 his own writing but now im paying both companies a customer service ,and when i called she said you signed for it and told me stuff that their rep never explained kind of made me lier even after telling her he wrote everything on our bill, shes like any body can write on bills so its not an evidence , people plz report them i did i guess more comlaints about them to commsioner may force some kinda action

The lady showed up at my door saying all these good things about solar panels, fixed rates, etc. I was told I can opt out at any time. The only thing I would have to return is the last months rewards certificate/coupon. She made a phone call and had me speak and told me what to say. I figured out that the rates are completely outrageous! Switched back to my old supplier. Here I am with a letter about a $50 early termination fee?! I call and raise hell about me being told that I can opt out at any time and then they keep checking my account and saying the same thing if I signed the contract that says about the termination fees. I continue to raise hell and they come back with they have me on audio recording agreeing to the terms. Evil scum bag scammers. Dont believe anything they say. All lies.

They tried about every pushy tactic they could think of, but they aren't actually really a gas company even. They just try to get you to give them your info and then lord knows what they do with it, but watch your wallet.

0 out of 5!! Do not switch to their company!! They lied and scammed me. My bill tripled after i was told it would be less than what I was paying at the time. They lock you into a 2 year contract without your knowledge and charge etfs to cancel! I submitted a complaint to the bbb. I am still being charged even though I canceled in December!! This fraudulent company needs to be shut down for good!!!

Switched to ILG&E back in the summer. Canceled in November and am still being charged every months for more than $150!! Even after I have paid the stupid cancellation fee. They keep saying if I dont pay I will be sent to collections. This company is a crock! I dont know how anyone can work for this company and sleep at night!

They sent people to my door, said they were with Ameren, or whatever freaking company is my electric now, and demanded to use my phone to call someone to tell them my information to then have me agree to a bunch of things that dont make any sense. And then they sent me a letter asking for 50 dollars for not renewing..... they should be shut down. Im not paying for that, the sales tactics were misleading and invasive.

They lie and even when you cancel they do not do it. Wanted to put no stars but couldnt