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“ I made the switch under the false pretenses of it being cheaper than Gexa and thinking that we would be switching to a better option for our family we are actually paying more than we did at Gexa and were told by a representative to use less electricity because there was nothing she could do when I called to ask after the second bill asking if there were other options for us. ”
“ I had frontier for about half a year. First few months I was rarely home. An lived in a small trailer. My bill was always over a hundred bucks. My father put his credit card on auto pay. He paid my bill one month online his self. Next day another transaction was made. He called to ask if I had authorized it. I said NO. I knew he had just made a payment. I called an was told that the company took out the payment for the next month. How could they bill me for a cycle that wasn't due yet. Most importantly, the took that money without consent. I should have looked into a suit. After i called I was told that the amount they took could only be sent by check. Since it was a bigger amount I figured they could just keep it an return what we did authorize back on the card. An not have to wait for any check. My next to bills were horrible. They charged me like I made a payment that wasn't accepted. In not even a two month period i was bill 1000 dollars. Which is impossible to do. I often shower an use the bathroom with candles. So I knew right away something was wrong. My lights were cut off. While I had my new born daughter. I had made a payment of 200 to get my lights back on. Which they refused to do. Basically they wanted me to pay for their mistake. We paid, 200 that day an over 400 previously to try an get caught up. But they wanted another 400. To get the lights back on. I quickly changed light company. I have eight children. An try to use light considerably. I have never had any problems paying any light bill in my life. Only with frontier. I'll never forget this horrible experience... ”
“ It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . ”
“ Took out a past due and current balance when I tried to pay by phone. I was paying the past due only because I'm really low on money right now and they cleaned my account out and when I called to correct I got a robotic, couldn't care less attitude. I had to file a dispute with my bank just so I could access funds for food and gas until my next payday in TWO weeks. Not good at all. ”
“ Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away! ”
“ Worst customer Service.I should have done more research before I actually got into a contract with them.My Bill is close to $300 and I'm hardly home.I unplug everything.Called to see why my bill is high and the response I got was a rude foreign man saying Well that's the plan you chose not our fault.I asked why they are charging me an extra $75 for base fee,he continue to argue.I got annoyed and said I will just change Service. ”
“ They offered 7.3 cents for 2000 kWh and then put in the contract 16.60 cents per kWh for over 2000 kWh. I have never paid over $600 for an electric bill or anything close in my 45 years on this earth! Absolutely ridiculous and a terrible company! ”
My mail was routed to a neighbor at my new home. But given that the company only gives you 14 days to pay your bill or they charge you $25 for being one day late and send you a letter threatening to turn off your power the day after is simply ridiculous. Most power companies send the bill out at least 3 weeks in advance so if on vacation etc. you have time to get it in without late.
Then customer service is so noise and the people can only read scripted answers. Awful - moving to another company!
“ Frontier had the best rates so, of course, I went with them. My first bill was $29. I was over the moon! Next bill...$74. How is that possible when we didn't use any more energy than the month before?? Since they have to go thru Oncor to get the energy, Oncor charges $26 JUST for the ability to use their services. That and having to use the air conditioner more. I wasn't prepared for that (since that charge was NOT explained in the fine print!). The website wouldn't let me update my new address, I had to leave a message with customer service (via email) to ask them to do it for me. It also sends email estimates of what your COULD be and you cannot how much your next bill is until it is really close to when the bill is actually due. I would've rather paid to have Oncor directly had I known it would charge me that much per month (especially since Frontier said on their page, they had "no hidden fees," but that fee was never spoken about. I just really hope there are no more surprises. ”
From start until now, simple and no rate surprises!
“ Frontier website only allows payments and referrals. Everything else must be done over the phone, US mail or email. Called in to change address and could not understand the agent who spoke with heavy eastern european accent. Automated email response for Memorial Day is a week old. They still haven't checked the email box. ”
“ Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended. ”
This company uses a 3rd parry site "Save On Energy" to advertise for them and accepts ZERO responsibility for how their plans are conveyed. Their ratings are extremely poor on the Public Utility Commission's website, and their rates, unfavorably high. I should have read more reviews about their business practices and customer service history before I signed up for service. For they are certainly the lowest quality and poorly run energy brokerage I've encountered in my 20 years of purchasing electricity.
Beware: they will try to obfuscate massive base rates when they attempt to garner your business. DO NOT engage w/ their services. They operate at the highest level of deceit. ”
“ Power to Choose listed this plan for 7.3 cents a KWh what appeared to be up to 2000KWh. Reading the fine print, you pay more than 3x that rate for usage UNDER 2000KWh. Buyer beware. ”
“ The employee that signed me up arbitrarly signed me up for electronic invoice instead of regular mail like I requested. I have contacted customer care multiple times both by phone and email trying to get the billing problem corrected but have not been successful. Customer care listens and tells me the problem will be corrected but they don't follow through to make sure it gets corrected. It seems like it would be a very simple fix but they just can't seem to get it done. ”
“ If you have bad credit or low income, you will most likely be conned into their prepaid plan. You can expect that your payments must be at least $20 each time you make a payment. Not $10. Not $5. Even if you pay twice a day. You must pay $20 each time. Expect to pay at least $120 a month per every 200 square feet. You will not be able to speak to a rep in the US, and it is extremely difficult to explain anything not within their basic understanding of English and prewritten script. They do not give prepaid customers bills and you are given 24 hours or less notice by text (if your phone gets the text) of a disconnection the next day. You must have enough prepaid by Friday morning to get you through the weekend to Monday. If not, your utilities will be disconnected Friday morning. They will not hold disconnections despite medical conditions either. Bottom line, the less your income the larger your utility bill. ”
“ This company might have been good in 2017 but unfortunately I signed up with them Aug 2018 and it has been a nightmare. It makes me wonder if these reviews are false. I could not get a bill from them, they turned off my electricity, when I tried to phone to get everything sorted they have never been able to correct the problem. They would phone me saying they will get it all straight/sorted/corrected and I could never get in touch with the person who phoned me. Finally I went with a new company for my own sanity's sake. They have now turned it over to a collection agency. I find all of this extremely hard to believe from someone who has excellent credit and just wanted to pay their bill. I think they're going through some tough times and I would NEVER recommend this company. It's fine to make a mistake but have the skills to make it right and let the customer talk to someone who can actually problem solve. ”
“ Make sur you call to continue your current rate. If you miss making the call you will be placed in a variable monthly pool and get burned just like I did this winter. Watch your bills and be aware! ”
“ Access to Frontier was good, no hassles and application process straightforward ”
“ Got a surprise, my electric bill was going from $140-$170 a month. I renewed my contract with FRONTIER UTILITIES in August. I was shocked when my January electric bill was $438. This is for a two bedroom apartment. I figured some mistake had been made and paid it. This month the electric bill was for $383. I called FRONTIER UTILITIES yesterday. I had to get through two people before I got to a manager. She told me that my usage hadn't changed that much. This is where it got strange. She said that my rates changed in August when I renewed, from 6.3 cents/kilowatt hour to 10.5 cents/kilowatt hour. When I asked why the rates didn't change in August she told me they hadn't changed. I repeated what she had told me the rates were and she agreed that it was correct, but the rates hadn't changed. Now if I sell you a hamburger for $5 this week and $9 next week, and I tell you the price hasn't changed I'm either a idiot or I'm lying. I'm stuck in this contract until August, and you better believe I'll have a new electric provider lined up on July. Until then all I can do is ask you to STAY AWAY FROM FRONTIER UTILITIES. ”