Read Frontier Utilities Reviews

“  when my usage of energy keep low in winter, the price looks good. When the usage increase to 1000kwh. THEY CHARGE YOU DOUBLE!!!!. My bill in Aug turned to $220 and $100 for AEP, $ 120 for them. Don't use them! it's a trap. Even though you cancel it. the supplier would not disappear until two bill cycle. ”

“  Signed up in April, first bill $23 then $60 for May and $154 June. I know it's summer, and I expected the bill to be high but not this high! 510 Sq.ft apartment with average usage 300kWh per month. My current plan with Frontier is 18.9 cents per kWh. Anyways I decided to move to extended stay in the July/Aug billing cycle as I thought it was a cheaper options. I shut everything down and I was gone. I am in disbelieve in my hotel room reading the next bill projection from Frontier with projected amount $140!! How?! I feel stupid because early termination fee $200 was a cheaper option. Well, I hate if they got you too.. but if it's a beginning of your contract, I would advice you to cut your losses. End the contract pay the fees, don't be like me. ”

“  You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket. ”

“  It is impossible to speak to a customer service rep. You have no problem speaking to Sales though! ”

“  Been here 7 years know how the game works. Let just say this company is awful. They say and show ya great rates then you sign up with them only to be ripped off. My 6.4 rate isnt happening its 10. Pay attention to fine print. This is the highest bill I have ever ever had and I have 9 more months with them. Dont use them go someplace else. Horrible misleading utility company. Horrible..... Take your business elsewhere. ”

“  If I could give a minus 5 stars I would. I switched to Frontier based on what was supposed to be a good deal. In 10 years these are the highest bills I have ever had. The info provided when choosing a plan is misleading. I have compared usage to the last four years during the same times and usage is the same amount of usage and that is a fact; but the Frontier bills are $100+ higher than with any other provider I have used. I had a new energy efficient A/C installed last year. Switching to Frontier Utilities in Houston TX was a very expensive mistake. Current bill with them = Center Point add-on fee $170 plus $370 Frontier fee = $540 for one month and for the last 4 years the same month with other providers $100 less. ”

“  When light got cutoff they turn them back on quickly ”

“  It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now ”

“  i was fairly happy with frontier till the end of my contract came up. i noticed my most recent bill at the time had increased substantially, so i went online to view my previous statements to see what was going on and all i recieved when i tried to pull up my previous monthly statements was: *this statement is inaccessible* i didn't understand why my bill had suddenly almost tripled. i had signed up originally for a 6.5 cent/kwh rate along with the oncor delivery charges which came to around 10 cent/kwh for 12 months. when my 12 months had ended they jumped my cost to 16.9 cent/kwh, very excessive without informing me then the next month to 17.9/
kwh. i removed my account from autopay immediately and they started harrassing me about paying the bill since i changed providers. as it stands my monthly bills were always payable about the 2nd day of the month so the final payment as of today is still not due for another 5 days. they also claim i now owe them a late payment fee on top of their ridiculous rate increases. i have never experienced such low handed practices in my life and i do plan to notify PUC about their devios business operations. ”

“  I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people. ”

“  I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table. ”

“  Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH ”

“  I didn't want to, but I will change providers after my first year with Frontier to get a decent rate. Apparently loyal customers are only wanted if you want to accept one of their higher priced plans after the first contract expires. I diligently searched on-line and found a plan from Frontier that was a bit higher (but not too much) than some others that I had found, so my first inclination was to stay with Frontier since I hadn't had any bad experiences with them. I still haven't. Unfortunately, since Frontier will not allow me to select the plan that is best for my circumstances, I have now decided it is in my best interest to change providers. I have a medium sized home and most of my usage is below 1000 KWh except in the summer months, so I want a plan with a low fixed KWh rate and without the "so called credit" when usage is above the 1000 KWh mark where nearly all utilities have plans to sucker the unsuspecting with a low rate displayed in the 1000 KWh field in the Electricity Facts Label (EFL). The bottom line is, I will be changing providers mainly because they will not allow me to pick from some of their other plans that are available on the web that are competitive with other companies. ”

“  They loose your cancellation notice and pile on fee after fee after fee. If you attempt to call to resolve the issue, they will disconnect your call continuously or lie about calling you back after am investigation. You will never receive a call back. They also like to send out billing notices after the last day to pay without penalty yo ensure they connect late fees. Very crooked business practices and extremely poor customer service. ”

“  Extremely dishonest for 1 year my utility Bill was the same down yo the penny 149.62 even when utilities were turned off for vacation,. ”

“  I use this electricity company(pre paid)when I'm working on my rental homes. I thought since that went well I would get a month to month for another small house on my property. My bill was $13-$15 BUT if I paid **1 DAY** late I got a disconnect payment of $20 EVEN if on the billing statement it says 5.0% after due date. Please be careful with this company do your research and shop around. I'm happy that I have Reliant Energy for my own house. ”

“  Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty! ”

“  Their agent promised me that, I will pay less than usual unless the usage is high. But, usage is less, bill is 50% more than previous bill. They are lying and cheating. Stay away from Frontier Utilities ”

“  Agent of Frontier Utilities came my home and explained advantages of their company. Several times I asked her if there will be any hidden fees or not. She assured me that I will not see higher bill than I had before if the usage is not higher. I got my first bill from them, usage was less, but the bill is 50% more. And now they say that, it will take 2-3 bills for me to go back to Columbia Gas. This is trick. That's why stay away from them. If you see their agent before your door, do not trust their any words or promises. This is my live experience, unfortunately. ”

“  I recently signed up for the Frontier Utilities Easy Bill 12 plan, which advertises that below 1000 kWh there is a flat rate of $75 and at 1000 it is 7.4 cents/kWh. Be aware that at 1001 kWh the rate goes up to 19.9 cents/kWh. This can be seen on the Facts Label but is intentionally placed so that it is easy to miss, which I did. I called to ask about switching to a different plan to avoid the cancellation fee but the man I talked to, though he was nice enough, was only able to offer 1 other very high rate plan. ”