Frontier Utilities Customer Reviews

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2 Customer Reviews Written Overall

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Likely to recommend

Harassment

They called trying to get me to switch to them as a provider. When I said no they threatened to cut my power off. Avoid them at all costs. A joke of a company if they need to resort to those tactics.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bryan from Elgin, IL on May 2nd, 2018

Hello Bryan,
We are sorry to hear that you did not have a good experience with with of our Marketer, we really appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I will be the one handling the issue, it will be very helpful if you can provide your contact Phone number to make sure we identify the person that called you.
You can email me back at Resolution@FrontierUtilities.com or call 1866-777-5158 and ask for Araceli R.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.

Thank you.
Sincerely,
Araceli

— Frontier Utilities

Forced to use this company without my consent

A few months ago a gentleman dressed in a comed outfit came to my apartment (which is locked to get into the units) and told me some information that comed was switching over to a "greener" electricity plan. Confused on the whole situation because of how poorly it was explained to me, he got me on the phone with someone to confirm my choice to switch. When on the phone with someone at his office I politely declined any changes in service and seemed to have no issue. A month later i received in the mail the confirmation that I wad switching to frontier utilities (a company I've never heard of or heard the name in my encounter with the solicitor) and I immediatly called to rectify the issue. The gentleman on the phone from frontier was very polite apologized and put me on hold while he made sure i would still be serviced by comed. I called back to comed days later and they informed me there was no switch over and they did not get contacted by frontier utilities to clear up the miscommunication. I then called frontier utilities again and was informed that my cancellation was denied and would not be allowed to switch back to comed. Now im here calling both companies trying to get to the bottom of a situation i never asked for or approved of and scared about my power being turned off after being scammed into switching to a company i did not agree to. This company would have potentially gotten my buisness if it was done in an appropriate manner but after being tricked and lied to im extremely disappointed and urge no one use the service of a company using trickery and what I would believe illegal tactics to switch customers over.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jennifer Martin from Palatine, IL on January 17th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

— Frontier Utilities