The best review categories for Just Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Dont sign, unless you want to pay double
| Who charges .80 a term? When I told them they where charging me a car payment for heat, I told them I couldn't afford that. They said instantly they could cut it in half. So that's. 40 a term. How ever that's all they could do. They said also sir this could take one or two billing cycles. YUP! They weren't kidding. Next bill 1/5/2021 $413. Wow, pay it. Next bill 2/5/2021 $435.41. Thanks Just energy for stealing from my family. How does it take 2months to adjust the terms of use. Monday day morning I going to pay the cancelation fee. This is ridiculous. At lease with Nicor I can go on the payment plan, and pay the same every month. | |||
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| Account Management | |
| Likely to recommend |
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Michael S
from
Rochelle, IL
on
January 30th, 2021
Hi Michael S. Thank you for taking the time to leave a review. We are sad to hear that you feel our service hasn't met your expectations. We can assure you a member of our team will be in touch soon, to investigate this matter for you. Thank you.
Lily, Social Media Advisor
— Just Energy
Cancel
| Told one price, charged a higher price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
D.krieger
from
Mchenry, IL
on
September 30th, 2020
Hi D.krieger, thank you for providing this feedback. We'd like to hear more about your experience and see if there's anything we can do to help. Please send contact us at 1-866-587-8674 to resolve your issue as soon as possible. Thank you.
Lily, Social Media Advisor
— Just Energy
