Reviews Overview
The best review categories for Just Energy are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
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Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Dont sign, unless you want to pay double
Who charges .80 a term? When I told them they where charging me a car payment for heat, I told them I couldn't afford that. They said instantly they could cut it in half. So that's. 40 a term. How ever that's all they could do. They said also sir this could take one or two billing cycles. YUP! They weren't kidding. Next bill 1/5/2021 $413. Wow, pay it. Next bill 2/5/2021 $435.41. Thanks Just energy for stealing from my family. How does it take 2months to adjust the terms of use. Monday day morning I going to pay the cancelation fee. This is ridiculous. At lease with Nicor I can go on the payment plan, and pay the same every month.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Michael S from Rochelle, IL on January 30th, 2021
Hi Michael S. Thank you for taking the time to leave a review. We are sad to hear that you feel our service hasn't met your expectations. We can assure you a member of our team will be in touch soon, to investigate this matter for you.

Thank you.
Lily, Social Media Advisor
— Just Energy
Cancel
Told one price, charged a higher price
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

D.krieger from Mchenry, IL on September 30th, 2020
Hi D.krieger, thank you for providing this feedback. We'd like to hear more about your experience and see if there's anything we can do to help. Please send contact us at 1-866-587-8674 to resolve your issue as soon as possible.

Thank you.
Lily, Social Media Advisor

— Just Energy



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