Sorry excuse of a company.
“ I was charged twice for a payment period when i made my payment. I contacted ambit for a refund as I needed the money. I was told i will get a refund in 7 to 10 business days. 4 weeks (20 business days) have passed, and no refund on my checking account or a check in mail. I called ambit and they referred me to a 3rd party that handles their refund. Both companies have been giving me the run around pointing fingers at each other. I then requested for the money to be simply credited back to my account and the check cancelled, but they said they check has been mailed out. 4 weeks and counting and still no check has been seen. Needless to say, I will be moving on from their services. ”
August 17th, 2020
“ I called ahead of time to renew my account. Customer service rep did not inform me tgat bill was due and did not take payment nir sent confirmation email ”
August 5th, 2020
WORST COMPANY EVER
“ This company will definitely over charge you for everything and when asked why they never give a direct answer they truly do not care about there customers at all ”
August 3rd, 2020
Can only hope they change themselves
>>Customer service's main purpose is to set customers up with new accounts. Was never set up with a supervisor in the multiple calls I had to have with them.
>>Website is always crashing, unavailable, lagging, or kicking you out. I usually prepare an hour just to make 3 clicks to see my bill!
>>Inhumane/immoral policies when dealing with the deceased, crisis, harsh circumstances, etc.
>>Inability to take its own accountability when it makes the mistake yet penalizes the customer by creating a new account or charging fees
(Instances of bad customer service(shown above as well): tried to switch plans on an activation date a month from the date, however was threatened with their $200 early termination fee, even when I was staying with them! Am on the 4th account just because they keep inputting the wrong zip code to my new location. In additon to creating new accounts, they've stated multiple times that I would have to pay the reinstatement fees and early termination fees for their mistakes! Plus multiple other horrid stories)
Please note the people are nice, its just the company does not allow their staff to resolve customer issues making every call/chat a terrible experience. ”
July 31st, 2020
“ We love ambit energy. We get free energy program for referee 15 customers .... no other energy company has this. And they have great guarantee savings plan ... i would recommend ambit to all my famliy and friends .... ”
July 30th, 2020
Easy to sign up for, impossible to cancel.
“ Theres absolutely no way to cancel your plan online and they don't answer the phone, so be prepared to be billed indefinitely. ”
July 27th, 2020
“ Where do I start? I just finished a 2 year contract and am looking elsewhere. I customer service rep tricked me into the aforementioned 2 year contract by quoting me low rates than the plan actually offered. When my bill was higher than I anticipated, I looked at the bill and the rate per kwh was higher than the representative told me to get me to sign a contract for 2 years. When I contacted them to complain, I was told by a supervisor that not only would they review the taped conversation but would send it to me. The only part of the conversation that they sent to me was the end where you hear me agreeing to the plan. I complained. Nothing happened. I was stuck for 2 years. Next, your due date can fluctuate within 7 days from month to month. Based on my budget, I have to schedule my bills based on my pay, not a company's due date. So let's say my bill was on the 3rd of the month and I set my payment to pay from my bank on 30th of the prior month. The due date may move to the 28th. That wouldn't be a big deal as that is only a couple days late. But Ambit sends you a disconnection notice if you are 1 day late and consequently charges you a $40 disconnection fee whether you are at threat for that or not. I gave them a 4 in customer service because the actual representatives are always professional and pleasant. But the business practices of the company are underhanded and deceitful. I would not recommend this company. ”
July 22nd, 2020
Anyone but ambit
“ These people are crazy. They slowly Jack your rates super high. I went from 70 dollars a month to over 200 for a 1000 sqfoot apart and it's still going up. Only sign up with them if money is no option ”
July 21st, 2020
Being Taken Advantage of during Covid
“ I started service with them March 24 of this year and my first bill was a little high but not too different from my previous electric company. Then I notice that the next bill the kWh had varied greatly I was thinking that maybe it is because we are cooking more for Covid. The next bill I was disconnected which is strange because they took money out of my account for the previous bill and I did not get a bill just a disconnection notice. Luckily I called and they waived the fees and over the phone charge. But then my bill was now in the $200 range what in the world. I hade the apartment staff look at the ac, change the filter, I faithfully keep ac on auto and adjust by 4 degrees to auto shut off , even turned it off completely, we live in a one bedroom apartment. Now this next bill is saying I use 471 kWh in a week but weeks prior to was in 100s and my bill is projected to be $319 for a one bedroom where a couple works and preserves energy with energy efficiency appliances . I have reported to the BBB. Please anyone who reads this lets all stand up and report to the Better Business Bureau . This company need to be audit and investigated. They also want to charge me $199 to switch plans the same cost of terminating my contract I have never heard of anything like this in my life. ”
July 16th, 2020
Random billing cycles, random usage charges
“ My last bill was due on July 3, now my next bill is due on July 31. I called to make a payment arrangement on the previous bill and they told me I was unable to do so and that if I didnt pay it on the due date that they would charge me a disconnect fee and $10 to mail me a disconnect notice. I pulled a rabbit out of a hat to get it paid on time. But I even Made it very clear to them we are in the middle of a pandemic, people dont have their jobs. My hours got cut and Im not making the money that I was making. They didnt care. Pay what you owe or be disconnected. I was supposed to have low kilowatt amount, and every time I check the app does cents per kilowatt changes. I dont recommend their customer service, I dont recommend their billing, I dont recommend this company to anybody. I am about to switch ”
July 16th, 2020
Bad costumer service
“ My dad was COVID-19 positive I was calling to make a payment for him he cant talk or walk so thats why I was calling to paid So they dont disconnect his services I talk to Arturo First I told him I dont have the account number and I dont know the balance he told just to paid what I think it was but if he has a balance his light was going to be disconnected so I told him that I just want to paid I dont want to get any information just want to paid so they dont disconnect his light I asked to talk to a supervisor it takes 20 minutes to talk to a supervisor his name was Ivan and the supervisor told me that he couldnt help me that my dad have to call them so he can paid or he can give me the account number and I explain him that my dad cant walk cant talk and they still told me that they couldnt help me so I dont know what else to do because I cant pay my dads bill so theyre going to disconnect his light I dont think thats fair because Im not saying Im not gonna pay you Im going to pay you I just need you to tell me how much it is so i can paid yall so yall dont disconnect his light I hope they never go through where my dad is going through because its really hard its hard for me to see my dad like that imagine how he feels ”
July 7th, 2020
Worst customer service
“ I have been dealing with this company after the death of my son. I called numerous times to disconnect his electricity. They wanted my social number and me to take over the account to discontinue service. Since his estate is not settled I could not do this. So since his apartment was vacant they continue to bill me and then turned it over to a collection agency. I call 4 times even spoke to a supervisor. These people are unbelievable for a $140 bill. Would not recommend using them ever. ”
June 27th, 2020
They Cost Me More Money than I Saved with them
“ I had an electric supplier rate contract with Ambit with an end date in the middle of next month. I just happened to look at my electric bill and realized that I was actually billed the higher electric company standard rate for the last month and a half (during my Ambit contract, which shouldnt happen). I called my electric company and they told me to contact Ambit for an explanation. The Ambit representative tried to give me the runaround and blamed it on the electric company. She was evasive in answering my questions and said that a new PURA regulation caused this To happen to my account. What? Im an attorney and I can tell when someones lying. I called my electric company back, and a second rep told me that Ambit did not update my account information with them pursuant to the PURA regulation. It was Ambits fault and they lied and tried to cover their error. First I thought they just forgot to notify me but then I realize they actually caused the problem as well. Ambit left me a voicemail a few days ago, not to tell me what had happened or to reimburse me for the higher rate I paid, but to ask me to renew with them next month, and they asked me to renew with them again when I called today! This tells me they dont comply with regulations, and they lie to their customers. I wonder how many other customers were affected by their error and have not even noticed they are paying a higher rate yet. Ambit did nothing to try to make it right except try to blame the electric company for not notifying me, but I was Ambits electric supply customer. Im looking further into this and will be contacting my state AGs office. ”
June 26th, 2020
Love this company!
“ We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!! ”
June 25th, 2020
DO NOT HAVE AMBIT ENERGY FOR YOUR HOME
“ Charges are off the roof expensive this was the worst six months. I switched to green mountain. ”
June 16th, 2020
If you didnt know, this is a massive scam.
“ MLM companies like this are massive scams ”
June 16th, 2020
“ Ambit energy was promoted to me as a company who bends over backward to save their customers money. Please do not believe this because nothing is further from the truth. I paid more with them for service than I ever have with anyone else. I finally switched and because my new provider did the switch a few days early Ive just been arm-twisted into giving ambit $100 that I cannot afford. Do they care? No they do not! Stay clear of this company is my advice. ”
May 27th, 2020
Shady company, Shady practices. 3 yrs of experience
they don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.
Peices of sh** humans
Oh and ignore the 'sign up with me and you'll both get 200$'
My dad got it but I never did ”
May 19th, 2020
I have been charged $35 extra, for Ambits mistake in processing my account.
The customer service rep was very courteous , bur was not able to solve me problem. ”
May 16th, 2020
“ Scam. Dont fall for this scammers trying to sell you Energy plans. 100% over charges and ridiculous explanations to cover their track. ”
May 14th, 2020