Sign Up, Account Looks Good, One Month Later NOT!
“ Signed up online with Discount Power since rates were competitive. Received an email back requesting ID and even mentioned a deposit which I haven't had to do in 20 years. Emailed a copy of my drivers license to the email provided. Called on the next day and spoke with a rep (Alejandro). Asked if account is setup or if I need to cancel my previous service? He said account is setup and they would issue cancellation to my previous service. I was able to setup my online login and received a confirmation email that I was setup. Thought all was good until a little over a month later I receive a huge bill from my previous provider since I have been switched to a variable rate. I called up Discount Power asking what happened? They said they never received my ID and after 30 days, account closed. I asked why they told me my account was setup and good to go when I called and asked? Then I asked why they didn't contact me if there was an issue as they have my address, phone and email? They show they sent an email. When they repeated it, it wasn't my email address! Asked why they didn't call or send a letter and he couldn't provide an answer. Asked to speak to a supervisor and spoke with Robert. Went through the same confirmation of info and no resolution offered other than asking if I wanted to be transferred to the enrollment department. No thank you, want my deposit back. Worst electricity provider sign up I have ever experienced. I would be embarrassed to work for Discount Power! ”
June 10th, 2019
