Reviews for SmartEnergy

Updated: September 2026

The best review categories for SmartEnergy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
My Energy Costs Tripled
They promised lower rates and now my rates have tripled. They also promised a $100 rebate which I never received, despite calling them dozens of times. They are nothing but scammers
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Energy Cost Tripled from Chicago, IL on August 3rd, 2026
Scammers
Wants to charge me 50% more than comed. I cancelled with them over the phone. Was told I'd have a rate closer to 7¢ per kilowatt. Got the letter from them and it was 10¢. I cancelled with Smart energy. Funny he could bring my rate down to 9¢. Thieving people over the phone. Don't trust smart energy.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ben Soto from Rockford, IL on August 17th, 2024
Scammers!!!!!!
Liars!!!!!! Thieves!!!!! Scammers!!!!! Dishonest!!!!!! Worst customer service!!!!! Never received $200 visa rewards???? Was hounded to sign up and promised rewards $200 on visa. Never happened!!!! I called and said I already received rewards!!!! Then they said that I cancelled before my rewards. Which I never cancelled and so they cancelled without my authorization!!!! Scammers, thieves, liars!!!! Everyone that works with smart energy will get a nice reward from KARMA. Karma is a bitch and scammers pay the price if not in this life then in the next one
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Scammed An Honest Man From Illinois from Glendale Heights, IL on April 13th, 2024