Disconnect Reviews

“  This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”