Reviews Overview
The best review categories for XOOM Energy are the order experience, rated at 2.5 out of 5, and their customer service, rated at 2.3 of 5.
5 Stars
0%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
50%
 
1 Stars
50%
 


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Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Very Expensive
I was sold Xoom Energy through an ACN rep. The initial rate was low, but noticed my bills shot up and stayed that way. After comparing with my standard service provider, they told me I was paying three times as much for my therms and kilowatts. I cancelled soon after and now my bills are back to normal again.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Xoom Is Expensive from Chicago, IL on March 31st, 2019
VERY DISAPPOINTED!!
Very easy to sign up for with great rates to start BUT.... After 9 months price doubled & it has taken over 6 months to cancel their "outrageous service"! Nothing but run around to cancel their awful, terrible service!! In the meantime we were stuck with paying outrageous bills for several months before they would cancel our account with them.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Divine Shepherd Lutheran Church from Bolingbrook, IL on November 30th, 2018



Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Dont do it !
I signed up late 2019, they ended up canceling the preauthorized credit card on file for no good reason and then forgetting to send the bills out for several months. They did write an apology for the mess they had created but I was still hit with late fees since I had only updated the credit card info on my one account.. so instead of having one seams-less system with one account for both they have them separated and youll have to log in twice and select a different account on a little scroll down that is easy to miss.
Anyway long story short Ive spend an hour on the phone to no avail, theyll get the late fees they do badly wanted, but never my business again.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Nicki from on March 16th, 2020
A total pain in the butt!!!
At 70 years of age I am extremely cognisant of the fact that my memory train often leaves the station without me so I am DILIGENT in paying bills immediately I get them. XOOM continued to send bills - sending my blood pressure SOARING as I would frantically check to find that I had already paid. And the reminders would keep coming one after the other. I wrote to them and BEGGED them to stop - to no avail. Paid my last bill and got a reminder each day after for three days! They will drive you CRAZY!!!
I finally complained to the BBB and they outright LIED - saying i had been contacted, and they could find no evidence of recent issues. BS - I can send copies to anyone who wants them as recently as last month;s bill!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

TomG from on February 7th, 2020



All XOOM Energy Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
12 Month Fixed Rate
12 month
Fixed Rate
$0.439 / therm
24 Month Fixed Rate
24 month
Fixed Rate
$0.429 / therm
12 Month Fixed Rate
12 month
Fixed Rate
$0.419 / therm
4 Month Fixed Rate
4 month
Fixed Rate
$0.359 / therm