Charge/Fee Reviews

“  Pro:
Good company never had a problem with them and no hidden fees or surprises.
CON:
Could be a bit cheaper ”

“  I've been an Inspire customer since 2016. I live in NJ. The sales rep wasn't pushy or deceptive. Everything was fine until I received my October 2023 bill, which was twice my previous bill ($440). I felt there had to be some kind of mistake, perhaps because a new meter had been installed.

I called Atlantic City Electric, who sends the bills, and they said the increase came from Inspire and that Inspire was charging me 25 cents per kwh, twice what Atlantic City charges. I called Inspire and got a very pleasant Brazilian rep who said something about a change to my plan and that they were going to start notifying NJ customers by email when their plans changed. I felt this was a scam, or maybe he was covering up an internal mistake. Anyway, he gave me a 12-month fixed rate of $94 a month and a contract, and made sure I knew I could cancel at any time with no penalty, and refunded me my money from last month plus some incentives. So I'm getting back over $250.

I plan to cancel them at the end of the 12 months as this all feels odd, but I'll take advantage of the 12-month discount. Even if it was a mistake, just say "we made a mistake." Since my Nov bill went back to normal before I called, I think it was just a mistake but I'll be watching closely especially after reading about others' experiences. ”

“  Had Titan for a 1 year contract. Competitive prices. Satisfied with service. When contract expired, I intended to just continue having Titan supply our electric. However, I noticed the generation and transmission portion of my bill suddenly more than doubled, went from 5.8 cents/KWh to 12.25 cents/KWh. I called and found if I sign up for another year it drops back to 5.79 cents/KWh, which I did. However now I am saddled with a couple of months of significantly higher charges until the new contract takes effect. This is the kind of thing that just frustrates me to no end. At no time was I made aware that the price more than doubles on a monthly basis until I realized my bill was unusually high for this time of year. Remember, business goes where it's invited, and stays where it's well treated. Titan, if you want to retain customers you must treat them better than this. ”