Reviews Overview
The best review categories for Constellation are the order experience, rated at 3.5 out of 5, and their billing & account management system, rated at 3.5 of 5.
The best review categories for Constellation are the order experience, rated at 3.5 out of 5, and their billing & account management system, rated at 3.5 of 5.
Recent Good Review from Gustafson
Good service
| Constellation prices were consistent, easy access to account info. We had no problems to contact them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gustafson
from
Cherry Valley, IL
on
March 17th, 2021
Most Recent 5 Star Reviews
3 Customer Reviews Written Overall
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Good service
| Constellation prices were consistent, easy access to account info. We had no problems to contact them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gustafson
from
Cherry Valley, IL
on
March 17th, 2021
A rated company
| Good company and no problems | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Barbara
from
Meredosia, IL
on
February 5th, 2020
Great experience
| Called to make sure rate and paperwork were done correctly. Rep was nice and knowledgeable. Everything check out and my bill is not exorbitant. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Good Rates And Nice Service
from
Hazel Crest, IL
on
June 5th, 2018
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
By far, happy!
| I have had my service for 3 months for now; No problem so far :) Thanks | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Constellation
from
Chicago, IL
on
September 11th, 2018
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Renewal Rip Off!!
| They mislead you to wait until your renewal date when you phone in to get renewal rates and they are not competitive/ Therefore, you overpay for a month or two after the renewal because it takes that long to switch providers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LJ
from
Libertyville, IL
on
September 11th, 2018
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
CAUTION!!!
| UNEXPECTEDLY my therm rate went from avg. .44 to $2.43!!-6 times my avg bill!! Contacting "customer service" is next to impossible. I pray this is a mistake! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave
from
Lombard, IL
on
January 25th, 2021
Con game
| Let 2 young women into my house who told me my utility companies would remain the same. This is B.S. I will cancel Constellation ASAP | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marilyn Small
from
New Lenox, IL
on
October 6th, 2018
Someone messed up my order
| On May 3 I went online and changed energy providers through illinois energy ratings.com. I received a confirmation e-mail and then, I have heard nothing. As a matter of fact, I received an e-mail on July 3 from Champion Energy, who had been my provider for the past few years, thanking me for renewing my contract with them. Someone dropped the ball and I don't know who, but it would appear my request for a new provider did not actually go through. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Someone Messed Up My Order
from
Woodridge, IL
on
July 4th, 2018
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation
