NRG Home Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for NRG Home are their customer service, with an average of 1.4 stars, and the order experience, with an average of 1.2 stars.

Reviews Overall

4th

Plans & Pricing

5th

Order Experience

3rd

Customer Service

4th

Billing & Acct Mgmt

4th

Likely to Recommend

3rd

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Reviews by Star

Review from Ankeedo

Scam alert

Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ankeedo from Morton Grove, IL on October 23rd, 2024

Most Recent 1 Star Reviews

11 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Liars

When my sister signed up for them they told her all the good things and glorious things. Come to find out they were charging her over 300.00 a month for services a bunch of liars and crooks. Dont trust what they tell you

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mamad from Lansing, IL on February 17th, 2026

Scammers: class action suit needed asap

This company is a scammer they help put people into debt raising their bill twice higher than your actual gas/electric bill. They double charge you and reads as a second charge on your bill statement at the bottom. There needs to be a class action lawsuit against this company and lots of people need to be warmed to beware and stand far clear away from them and dont fall for the antics of them trying to give you a free gift card or $100 its not forth debt or stress

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Order Experience
Customer Service
Account Management
Likely to recommend

— Please Beware from Chicago, IL on April 29th, 2025

Complete scam

In four months they've raised my gas rate by 247%. I signed on for a 3 month promotional deal at Walmart. I forgot to call and renew after nine months, my bad. However, in the four month interim, the rate went from .32 per therm, to .79 per therm! They raise the rate by 30% each month, so the compounding effect is huge! When I cried uncle and tried to get back on the plan, they refused. I then said I want to cancel, and they said it would take two to three billing cycles! Crooks, plain and simple.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Tpul from Aurora, IL on February 18th, 2025

Bunch of con artists

They have ripped me off for years now. They promise you low rates and then they jack them up. All the guy could say is we'll send you a $70 check and lower your power to 6.4 which is the same as ComEd all the time. I've been duped by this company.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Alice Scharba from Antioch, IL on January 27th, 2025

Beware

They were charging me double the rate of ComEd. Highest bills Ive ever had. Offered a option of a rate freeze for 3 months that takes 2 billing cycles to see.umm, what??!?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jennifer K from Huntley, IL on November 4th, 2024

Scam alert

Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ankeedo from Morton Grove, IL on October 23rd, 2024

Double the rate of ComEd

BUYER BE WARE!!!! As my usage went down due to energy efficient appliances, NRG increased their rate. For the past 12 months, NRG rate was approx. $0.12 vs. ComEd $0.06 per KWH. The trusting soul that I am, just realized that NRG overcharged me by approximately $539.64 over the past 12 months. I have terminal cancer, have been ill for over four years and have not been well enough to really read my bill. When I called NRG, the customer service representative implied that it was my fault for not calling them. I trusted that their rates would be competitive (equal to or less than) with ComEd. What they are doing to criminal.

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Likely to recommend

— UNHAPPY TEACHER from Bolingbrook, IL on July 31st, 2024

Complete scam

We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so.

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Customer Service
Account Management
Likely to recommend

— Jason W from Fairview Heights, IL on July 30th, 2024

SCAMMERS

My electric bill is double what it was. Customers shouldn't have to contact a legit utility company every 3 months. Customers should be informed by NRG reps from the beginning that the rates double after 3 months. NRG doesn't tell you to call in 3 months, they don't tell you how much the rate increase is. It's a surprise

Plans & Pricing
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Likely to recommend

— Summ from Hazel Crest, IL on January 27th, 2024

Offered $100 gift card if enrolled but it was $20 and from there more issues

Offered $100 if we signed up but nowhere it was mentioned the 100. We got home and it was $20 gift card, not $100 and the rest was fine but we were going to save only $2/month in our monthly bills so we called to cancelled after reading how the rates jumped so high after the first 3 months. We were told we had to wait 2 billing cycles but we cancelled the 3rd day since we signed up so legally they had to cancell!! We had no access to a written contract with all info lady on the phone was saying until 3 weeks later and what we had didn't match with her info. We had no way to log in until waiting 3 more weeks so we just wanted to cancel. Too many inconsistencies and contradictory information. We were able to cancelled but not transparent and with deceptive practices. Do not trust this company!

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Likely to recommend

— Do Not Sign Up. from Wood Dale, IL on September 7th, 2023

Bad Business and Unethical

If I can give this company zero stars, I would. Stay far away from them. They are scammers. I've been using them for my energy supplier for almost a year and paid every month in full, on time. They will steadily increase your rate, but when I finally decided to cancel my service with them, I received the most outrageous bill I've ever seen in my life for electricity. They will find a way to make their money. Never in my wildest dreams would I ever receive a $388 bill for one month. Very unethical and I will make sure I let everyone I know to stay far away.