Updated: September 2026
The best review categories for NRG Home are their customer service, with an average of 1.7 stars, and the order experience, with an average of 1.6 stars.
Recent Good Review from John
All those people who have bad experiences!
| Those who have a bad experience, its not the supplier because you are given everything you need to renew your rate either by calling NRGs number or downloading the MyNRG app where you can actually choose your next rate and plan. Also people often forget that you are getting 2-10% cash back so the extra money you pay in your bill will be given back to you at the end of the year. Ive stuck with them for over 10 years now and its been great! Dont trust all those negative reviews because those people probably never renewed and/or dont understand the value of choosing NRG or any other supplier. | |||
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| Likely to recommend |
—
John
from
Oak Forest, IL
on
August 29th, 2026
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
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All those people who have bad experiences!
| Those who have a bad experience, its not the supplier because you are given everything you need to renew your rate either by calling NRGs number or downloading the MyNRG app where you can actually choose your next rate and plan. Also people often forget that you are getting 2-10% cash back so the extra money you pay in your bill will be given back to you at the end of the year. Ive stuck with them for over 10 years now and its been great! Dont trust all those negative reviews because those people probably never renewed and/or dont understand the value of choosing NRG or any other supplier. | |||
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| Likely to recommend |
—
John
from
Oak Forest, IL
on
August 29th, 2026
Most Recent 1 Star Reviews
9 Customer Reviews Written Overall
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Liars
| When my sister signed up for them they told her all the good things and glorious things. Come to find out they were charging her over 300.00 a month for services a bunch of liars and crooks. Dont trust what they tell you | |||
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—
Mamad
from
Lansing, IL
on
February 17th, 2026
Scammers: class action suit needed asap
| This company is a scammer they help put people into debt raising their bill twice higher than your actual gas/electric bill. They double charge you and reads as a second charge on your bill statement at the bottom. There needs to be a class action lawsuit against this company and lots of people need to be warmed to beware and stand far clear away from them and dont fall for the antics of them trying to give you a free gift card or $100 its not forth debt or stress | |||
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Please Beware
from
Chicago, IL
on
April 29th, 2025
Complete scam
| In four months they've raised my gas rate by 247%. I signed on for a 3 month promotional deal at Walmart. I forgot to call and renew after nine months, my bad. However, in the four month interim, the rate went from .32 per therm, to .79 per therm! They raise the rate by 30% each month, so the compounding effect is huge! When I cried uncle and tried to get back on the plan, they refused. I then said I want to cancel, and they said it would take two to three billing cycles! Crooks, plain and simple. | |||
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—
Tpul
from
Aurora, IL
on
February 18th, 2025
Bunch of con artists
| They have ripped me off for years now. They promise you low rates and then they jack them up. All the guy could say is we'll send you a $70 check and lower your power to 6.4 which is the same as ComEd all the time. I've been duped by this company. | |||
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—
Alice Scharba
from
Antioch, IL
on
January 27th, 2025
Beware
| They were charging me double the rate of ComEd. Highest bills Ive ever had. Offered a option of a rate freeze for 3 months that takes 2 billing cycles to see.umm, what??!? | |||
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—
Jennifer K
from
Huntley, IL
on
November 4th, 2024
Scam alert
| Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area. | |||
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—
Ankeedo
from
Morton Grove, IL
on
October 23rd, 2024
Double the rate of ComEd
| BUYER BE WARE!!!! As my usage went down due to energy efficient appliances, NRG increased their rate. For the past 12 months, NRG rate was approx. $0.12 vs. ComEd $0.06 per KWH. The trusting soul that I am, just realized that NRG overcharged me by approximately $539.64 over the past 12 months. I have terminal cancer, have been ill for over four years and have not been well enough to really read my bill. When I called NRG, the customer service representative implied that it was my fault for not calling them. I trusted that their rates would be competitive (equal to or less than) with ComEd. What they are doing to criminal. | |||
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—
UNHAPPY TEACHER
from
Bolingbrook, IL
on
July 31st, 2024
Complete scam
| We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so. | |||
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—
Jason W
from
Fairview Heights, IL
on
July 30th, 2024
SCAMMERS
| My electric bill is double what it was. Customers shouldn't have to contact a legit utility company every 3 months. Customers should be informed by NRG reps from the beginning that the rates double after 3 months. NRG doesn't tell you to call in 3 months, they don't tell you how much the rate increase is. It's a surprise | |||
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—
Summ
from
Hazel Crest, IL
on
January 27th, 2024
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