Charge/Fee Reviews

“  Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage. ”

“  It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me. ”

“  I haven't been a customer for some time, now, but I wanted to leave my story.At first, everything was fine - then, they started "balance billing." I would get a bill for 500 or more dollars one month, pay it, and then have credits for nearly three months due to over payment. In addition, I once got a low bill (not all that unusual, considering their unstable billing history for me), so I payed what the invoice said was owed. Next month, I got another huge bill with late payment fees tacked on. When I studied the invoice, it turns out THEY had double-posted my last payment. With that extra posting, I had not been billed enough in the previous month (when they corrected their accounts) and despite paying what they billed me, they put into their system that I didn't pay the full amount! When I called to have this corrected, I was told that they could take off the fee as a "one-time customer service." I was so mad at this point I was shaking - and I informed the CSR that no, it was not a "customer service" - this was THEIR FAULT. After months and months of billing inconsistencies this was the last straw. I will never use Green Mountain again - there are so many other companies out there who offer green energy - Green Mountain is not worth the hassle. ”