Recent Bad Reviews


Recent Complaints and Negative Reviews (79 reviews)



False Contracts

(1.6 / 5)

  I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get.

Zach
February 7th, 2025

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Constellation


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Rewards prgram is misleading at best

(1.6 / 5)

  The sign up for the provider is a bit misleading at best. They have a rewards program. It does give you credit per se. But only for mostly online deals that amount to not much and the $100 credit reward is thought to be a cash credit. But is a really online entries credit to possibly win something.

Scott Burns
January 24th, 2025

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XOOM Energy


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Bad experience

(1.6 / 5)

  Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again.

Bill
December 28th, 2024

Hi Bill. We regret that you had a negative experience when you contacted us for help. We would be happy to assist you with the concerns about your account. Please contact us at ga-decustomerhelp@nrg.com with your account #, REF #1010 and additional information.

Direct Energy Responds January 2nd, 2025
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Direct Energy


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Total scam do not buy CleanSky!

(1.6 / 5)

  This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional.

Ben
December 26th, 2024

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CleanSky Energy


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knowledge team needed

(1.4 / 5)

  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help.

CS not prepared
June 13th, 2025

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Dynegy Energy Services


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