Reviews Overview
The best review categories for NRG Home are their customer service, rated at 1.6 out of 5, and their plans and pricing, rated at 1.3 of 5.
The best review categories for NRG Home are their customer service, rated at 1.6 out of 5, and their plans and pricing, rated at 1.3 of 5.
Review from Happy
Great experience
| Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer | |||
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Happy
from
Crystal Lake, IL
on
January 22nd, 2020
Recent Good Review from Happy
Great experience
| Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer | |||
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Happy
from
Crystal Lake, IL
on
January 22nd, 2020
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
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Set up remiders!!!
| Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!! | |||
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REMEMBER YOU PEOPLE!
from
Elmhurst, IL
on
February 27th, 2019
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
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Great experience
| Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer | |||
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Happy
from
Crystal Lake, IL
on
January 22nd, 2020
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**STAY AWAY**
| Your bill will always change, the prices continually go up, this company is a rip off. DO NOT USE. STAY AWAY from NRG. Your bill will be extremely high and they won't help. | |||
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Ashley
from
Hudson, IL
on
April 27th, 2021
NRG is a scam
| NRG is the worst company ever to use as a supplier, my bill went from 138 to 263 then to 368 and continue to go up please people do not fall for the scam the reps work out of Walmart. I never signed up for it | |||
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R.Wilks
from
Dolton, IL
on
March 23rd, 2021
What a scam!
| What a scam! I have three accounts with them all of a sudden it tripled. I called and they said well we can lower it again but I have to call every three months. So between working raising kids businesses Im supposed to stop and do this also big rip off do not do not do not do it! | |||
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Linda C
from
Forest Park, IL
on
March 15th, 2021
Complete scam artists
| They stand around In WalMarts selling their service this should be the 1st red flag! Then when they hook you they BANK on you forgetting to call in after 3 months and when you do forget then bump you to 10.9 cents per KWH where Ameren is at 4.5 cents per KWH. Way to screw people during these times we are in, if I could give 0 star rating I would! | |||
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Rled
from
East Peoria, IL
on
March 12th, 2021
Crap
| They are so quick to be on your account and take so long to get removed its ridiculous! I understood I was to call after 3 mon to change the rate but I want to cancel it. They make canceling impossible. You talk to people and think its been handled and all of a sudden oh we never received a call about canceling. Oh this is ridiculous! Scammers is what they are. | |||
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Pissed Off Customer
from
Roselle, IL
on
March 12th, 2021
Scam
| They offer a lower rate, which is true on paper, but the fees made my bill the same as paying the supplier directly, which I had been before. You get an annual check, which was decent the first year. But the second year they increased the rates by 50%, and the check was much smaller. This year my bills have DOUBLED what they were a year ago, which was already 50% higher than the year before that. The check I got recently was almost nothing. I made sure nothing in the contract said they could do this before I signed anything, so they are doing this without telling you, even in the fine print. The bill I opened today was over $200, and shows I use less kWHs for that billing period than I did for that period a year ago, when my bill was less than $100. Stay the hell away from this company. | |||
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Pissed Off
from
Effingham, IL
on
January 26th, 2021
STAY AWAY
| Stay away cant believe their in business. Total CON GAME. My wife paying the bills, I never noticed. Rates doubled within months of signing up. Complete scum bags. | |||
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Michael Folan
from
Chicago, IL
on
November 19th, 2020
Do not switch to NRG Home
| They will switch the initial rate without notifying you. They will actually double the initial rate. That is how they make money. It may take more than two billing cycles to switch back to your original or a new supplier. | |||
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—
Marzena
from
Dekalb, IL
on
July 30th, 2020
NRG reatail solution another scam
|
Total scam. In Chicago they try to sign you up in Menards. They are charging rates twice the amount you would be charged using ComEd. They charge 0.119 when ComEd charges 0.071 per kWH. It 67 % on top of what you should be paying. I asked them to provide me with the written contract. Did not get it from the. The bill comes from the ComED. I thought that the ComED is rising the prices but when I called ComED they said that it is a third party provider not them, who is charging me such a higher rates. I never got any letter from them. They just operate the call center and singn poeple in at WalMart, Menrads... This is a total fraud. Lack of transparancy , lack of proper billing. I filed a complain with Illinois Commerce Commision. I was told that people file the complains against NRG Retail Solution with the Illinois Commerce Commision. If I did not call ComEd and complained about the higher rates I would be still paying high rates. The cancellation of the contract takes two billing cycles ( two months ). They singed you in without your knowledge in one day. |
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Rafael S
from
Chicago, IL
on
July 23rd, 2020
Dont get tricked by the Promotions they offer
| They initially start off with a nice plan stating that as a customer we dont see any change in the rate plan. With out any communication, they doubled the price of the kilowatt per unit and when i asked them to cancel it , they say it may take 2 billing cycles during which time they continue to charge the hiked amount. Stay away from these marketing tricks. | |||
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NrgVictim
from
Arlington Heights, IL
on
July 13th, 2020
Recommended Natural Gas Plans
Great Rate
6 Month Fixed Rate
Select Plus 6 Month
$0.269 / therm
Rate:
$0.269 per therm
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
18 Month Plan
18 Month Fixed Rate
Select Plus 18 Month
$0.334 / therm
Rate:
$0.334 per therm
Rate Type:
Fixed Rate
Term Length:
18 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed
12 Month Fixed Rate
12 Month Home Natural Gas Plan
$0.469 / therm
Rate:
$0.469 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
