NRG Home Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for NRG Home are their customer service, with an average of 1.7 stars, and their plans and pricing, with an average of 1.5 stars.

Reviews Overall

4th

Plans & Pricing

4th

Order Experience

5th

Customer Service

4th

Billing & Acct Mgmt

4th

Likely to Recommend

4th

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Reviews by Star

Review from Happy

Great experience

Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer

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— Happy from Crystal Lake, IL on January 22nd, 2020

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

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Easy to sign up

I used IL energy to sign up for NRG electric provider. It was very easy. Thank you for showing me the comparison of providers in my area.

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— Cwilson from on January 11th, 2024

Set up remiders!!!

Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!!

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— REMEMBER YOU PEOPLE! from Elmhurst, IL on February 27th, 2019

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

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To lower my energy supply but idk it's still high

My experience was ok I guess but my Bill is still high

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— Jeri Burks from Iuka, IL on May 10th, 2023

Great experience

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— Happy from Crystal Lake, IL on January 22nd, 2020

Most Recent 1 Star Reviews

40 Customer Reviews Written Overall

Read All 1 Star Reviews

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Scammers: class action suit needed asap

This company is a scammer they help put people into debt raising their bill twice higher than your actual gas/electric bill. They double charge you and reads as a second charge on your bill statement at the bottom. There needs to be a class action lawsuit against this company and lots of people need to be warmed to beware and stand far clear away from them and dont fall for the antics of them trying to give you a free gift card or $100 its not forth debt or stress

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— Please Beware from Chicago, IL on April 29th, 2025

Complete scam

In four months they've raised my gas rate by 247%. I signed on for a 3 month promotional deal at Walmart. I forgot to call and renew after nine months, my bad. However, in the four month interim, the rate went from .32 per therm, to .79 per therm! They raise the rate by 30% each month, so the compounding effect is huge! When I cried uncle and tried to get back on the plan, they refused. I then said I want to cancel, and they said it would take two to three billing cycles! Crooks, plain and simple.

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— Tpul from Aurora, IL on February 18th, 2025

Bunch of con artists

They have ripped me off for years now. They promise you low rates and then they jack them up. All the guy could say is we'll send you a $70 check and lower your power to 6.4 which is the same as ComEd all the time. I've been duped by this company.

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— Alice Scharba from Antioch, IL on January 27th, 2025

Beware

They were charging me double the rate of ComEd. Highest bills Ive ever had. Offered a option of a rate freeze for 3 months that takes 2 billing cycles to see.umm, what??!?

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— Jennifer K from Huntley, IL on November 4th, 2024

Scam alert

Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area.

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— Ankeedo from Morton Grove, IL on October 23rd, 2024

Double the rate of ComEd

BUYER BE WARE!!!! As my usage went down due to energy efficient appliances, NRG increased their rate. For the past 12 months, NRG rate was approx. $0.12 vs. ComEd $0.06 per KWH. The trusting soul that I am, just realized that NRG overcharged me by approximately $539.64 over the past 12 months. I have terminal cancer, have been ill for over four years and have not been well enough to really read my bill. When I called NRG, the customer service representative implied that it was my fault for not calling them. I trusted that their rates would be competitive (equal to or less than) with ComEd. What they are doing to criminal.

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— UNHAPPY TEACHER from Bolingbrook, IL on July 31st, 2024

Complete scam

We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so.

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— Jason W from Fairview Heights, IL on July 30th, 2024

SCAMMERS

My electric bill is double what it was. Customers shouldn't have to contact a legit utility company every 3 months. Customers should be informed by NRG reps from the beginning that the rates double after 3 months. NRG doesn't tell you to call in 3 months, they don't tell you how much the rate increase is. It's a surprise

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— Summ from Hazel Crest, IL on January 27th, 2024

Offered $100 gift card if enrolled but it was $20 and from there more issues

Offered $100 if we signed up but nowhere it was mentioned the 100. We got home and it was $20 gift card, not $100 and the rest was fine but we were going to save only $2/month in our monthly bills so we called to cancelled after reading how the rates jumped so high after the first 3 months. We were told we had to wait 2 billing cycles but we cancelled the 3rd day since we signed up so legally they had to cancell!! We had no access to a written contract with all info lady on the phone was saying until 3 weeks later and what we had didn't match with her info. We had no way to log in until waiting 3 more weeks so we just wanted to cancel. Too many inconsistencies and contradictory information. We were able to cancelled but not transparent and with deceptive practices. Do not trust this company!

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— Do Not Sign Up. from Wood Dale, IL on September 7th, 2023

Bad Business and Unethical

If I can give this company zero stars, I would. Stay far away from them. They are scammers. I've been using them for my energy supplier for almost a year and paid every month in full, on time. They will steadily increase your rate, but when I finally decided to cancel my service with them, I received the most outrageous bill I've ever seen in my life for electricity. They will find a way to make their money. Never in my wildest dreams would I ever receive a $388 bill for one month. Very unethical and I will make sure I let everyone I know to stay far away.

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— Tamala Lumpkin from Chicago, IL on July 27th, 2023

Scam

I was approached at my local Walmart by 2 reps for nrg and was told their rates were so much better than Ameren. I thought my $400/mo electric bill was bad for my small home. With no difference in our usage nrg is charging me $1200/mo even after I had cancelled twice. I live in southern Illinois in a very poverty ridden area and they offered me a $25 inconvenience. So they admitted guilt. Most people in my area make that much for the whole month. They are scam artists! Do not use them. They charge .19 kWh and you dont know until its too late

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— Maranda from Sandoval, IL on May 26th, 2023

Billed at 18.399C kwh

Truth in advertising will be in play on this one. My plan was for 11.8C kwh and my bill shows 18.399. NOT GONA FLY!

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— Matt from Elkhart, IL on January 17th, 2023

Scam

Signed up at Walmart. They said i woyld save on my Ameren bill. My Ameren bill is $290.00 a month. I had to use a magnifying glass to read the small print from their e mail. My account with them for the next three months would now be $400.00 a month. Got a letter from Ameren about nrg and a phone number to call to cancell the contract. Took me 30 minutes on the phone with their argumentative phone rep to get it cancelled. A total scam

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— Ron from Mattoon, IL on August 21st, 2022

TOTAL SCAM

For the first 3 months being signed up with NRG, my bill was normal, maybe even a little lower than normal. Once the 3 months was up, my bill shot up by over $300. requested to cancel. request was ignored. here we are 3 months later and my account has just now been cancelled, but for the past 2 months, my electric bills have been over$600! I have sent multiple emails, chatted with someone on the NRG website. I was offered $75 refund check for my troubles. That doesn't quite cover $1200 in electric bills. Currently awaiting a call back from a supervisor. Do yourself a favor and avoid this company at all costs. (I got signed up at walmart one evening). don't walk away from these people...RUN. I'm happy to provide copies of my electric bills to anyone who thinks I'm just leaving a bogus review. And if ZERO stars would have been an option, that's what I would've selected.

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— Tina Newingham from Pawnee, IL on March 8th, 2022

SCAM

I enrolled while shopping because the gentleman told me I could cancel within the first ten days. So later I looked them up on BBB & found terrible reviews. They skyrocket your bill after the first three months, so I called 6 times in the first three days to cancel & kept being told they don't have my account or phone number on file (even thought they emailed me the contract & texted my phone for a survey)...I had to cancel the enrollment through Ameren...funny they submitted the request to Ameren but couldn't find me when I wanted to cancel. If I could give 0 stars for the headache & lies I would. Luckily I'm out before they robbed me of money. Save yourself the trouble & avoid this sorry excuse of a company

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— Fallon from Staunton, IL on February 9th, 2022

Beware

Ripoff. Their little tricks of a cheap gift card shall be paid back ten fold within a year. They're a useless middle man

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— Tbone from Highland Park, IL on September 13th, 2021

DO NOT SWITCH TO THIS COMPANY

I was paying mover 8x the amount I should be with these frauds. Never again. Taking from the poor. DISGUSTING

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— Cjs from Quincy, IL on August 16th, 2021

NRG is a scam!

NRG bribes you with gift cards for the store your shopping in. They promise you super low rates then after a few months they raise their rates extremely high! When I called to speak about this all of their employees were rude. You can tell they hate their job. Probably because everyone hates their company. They must get 1000 complaints a day and they do not do anything to satisfy the customer! Imagine a normal gas bill in the winter being around $80 then add another $70 if you have NRG! Why have NRG?? Just stick to peoples gas alone and save yourself half the bill!

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— Miranda from Chicago, IL on July 29th, 2021

These are thieves

They are thief. Lied to me that my energy bill would go down if I chose them as a service provider. It went up 200%. Later heard from other people that they are fraud.

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— Deepak Lamichhane from 40368 on July 12th, 2021

**STAY AWAY**

Your bill will always change, the prices continually go up, this company is a rip off. DO NOT USE. STAY AWAY from NRG. Your bill will be extremely high and they won't help.

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— Ashley from Hudson, IL on April 27th, 2021

NRG is a scam

NRG is the worst company ever to use as a supplier, my bill went from 138 to 263 then to 368 and continue to go up please people do not fall for the scam the reps work out of Walmart. I never signed up for it

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— R.Wilks from Dolton, IL on March 23rd, 2021

What a scam!

What a scam! I have three accounts with them all of a sudden it tripled. I called and they said well we can lower it again but I have to call every three months. So between working raising kids businesses Im supposed to stop and do this also big rip off do not do not do not do it!

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— Linda C from Forest Park, IL on March 15th, 2021

Complete scam artists

They stand around In WalMarts selling their service this should be the 1st red flag! Then when they hook you they BANK on you forgetting to call in after 3 months and when you do forget then bump you to 10.9 cents per KWH where Ameren is at 4.5 cents per KWH. Way to screw people during these times we are in, if I could give 0 star rating I would!

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— Rled from East Peoria, IL on March 12th, 2021

Crap

They are so quick to be on your account and take so long to get removed its ridiculous! I understood I was to call after 3 mon to change the rate but I want to cancel it. They make canceling impossible. You talk to people and think its been handled and all of a sudden oh we never received a call about canceling. Oh this is ridiculous! Scammers is what they are.

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— Pissed Off Customer from Roselle, IL on March 12th, 2021

Scam

They offer a lower rate, which is true on paper, but the fees made my bill the same as paying the supplier directly, which I had been before. You get an annual check, which was decent the first year. But the second year they increased the rates by 50%, and the check was much smaller. This year my bills have DOUBLED what they were a year ago, which was already 50% higher than the year before that. The check I got recently was almost nothing. I made sure nothing in the contract said they could do this before I signed anything, so they are doing this without telling you, even in the fine print. The bill I opened today was over $200, and shows I use less kWHs for that billing period than I did for that period a year ago, when my bill was less than $100. Stay the hell away from this company.

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— Pissed Off from Effingham, IL on January 26th, 2021

STAY AWAY

Stay away cant believe their in business. Total CON GAME. My wife paying the bills, I never noticed. Rates doubled within months of signing up. Complete scum bags.

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— Michael Folan from Chicago, IL on November 19th, 2020

Do not switch to NRG Home

They will switch the initial rate without notifying you. They will actually double the initial rate. That is how they make money. It may take more than two billing cycles to switch back to your original or a new supplier.

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— Marzena from Dekalb, IL on July 30th, 2020

NRG reatail solution another scam

Total scam. In Chicago they try to sign you up in Menards. They are charging rates twice the amount you would be charged using ComEd. They charge 0.119 when
ComEd charges 0.071 per kWH. It 67 % on top of what you should be paying.
I asked them to provide me with the written contract. Did not get it from the. The bill comes from the ComED. I thought that the ComED is rising the prices but when I called ComED they said that it is a third party provider not them, who is charging me such a higher rates. I never got any letter from them. They just operate the call center and singn poeple in at WalMart, Menrads... This is a total fraud. Lack of transparancy , lack of proper billing. I filed a complain with Illinois Commerce Commision. I was told that people file the complains against NRG Retail Solution with the Illinois Commerce Commision.
If I did not call ComEd and complained about the higher rates I would be still paying high rates. The cancellation of the contract takes two billing cycles ( two months ).
They singed you in without your knowledge in one day.

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— Rafael S from Chicago, IL on July 23rd, 2020

Dont get tricked by the Promotions they offer

They initially start off with a nice plan stating that as a customer we dont see any change in the rate plan. With out any communication, they doubled the price of the kilowatt per unit and when i asked them to cancel it , they say it may take 2 billing cycles during which time they continue to charge the hiked amount. Stay away from these marketing tricks.

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— NrgVictim from Arlington Heights, IL on July 13th, 2020

Fraud

This company fraudulently had me sign up in Sams club telling me I was already sign with there company. Do not trust them

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— L Quinn from Bolingbrook, IL on February 15th, 2020

Angrier by the Minute

So, I've just figured out that going with NRG on my home and several rental properties has cost me nearly $4,000.00 (YES FOUR THOUSAND $$) in the last six month. I have my account set up to be automatically paid and they are set on budget billing. So, I get alerts that tell my the amount of each bill, but its only at the end of the year that the budget billing # goes up or down. You can imagine how I felt when I saw astronomical raises in budget billing. For example one property went from 261 to 456. I couldn't imagine what those occupants were doing!! Since one was my home, I knew something was off. When I signed on with NRG, I got a low rate (4.7) with a three month freeze knowing that it go up. Of course I figured it would go up to a fairly normal market price. I reviewed the contract and it is limited to 30 percent per month, but I didn't think that would be the minimum. Right now my rate is over 14.1. I guess next month will be 18.3, followed by 23.8, 30.9 and then 40.15. WOW. that rate would make my bill 1,127 at home as compared to 261. Well, thankfully the end of the year came and I was notified by Ameren that my budget billing was going up to 456. Of course Ameren wasn't looking at the 30 percent monthly hikes either--had they done that they would have been able to see that by the end of the year, the rate would have increased from .13 to .31. Not even Ameren would foresee the $261 going up to over 1,000. I guess the idea is to rip me off as long as you can until I get wise. How greedy can you get?

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— Rick McPeak from Greenville, IL on January 20th, 2020

SCAMMER!

I felt sorry for myself that I just noticed my rate was too high. NRG representative lied. He did not explain to us to call every 3 months to update the rate. I called the NRG and asked why our rate is .109 and said we never called before the promotional rate ends. Ridiculous! Rep never said anything about that. Sadly they will still bill us for 2 months after cancelling them. Being screwed for over a year.

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— Delia from Elmwood, IL on January 15th, 2020

What a scam

Last year in December 2018 some nice lady was stop me on some cinema place about promoting nrg , and if Im interested to switch, because price was ok and even lower than ComEd, I was switch to nrg, of course she forgot to mention one important thing, like must call nrg every 3 months to negotiate price of Elektryk...??!! After one year of reaping me off I was checking my last bill something is to high and of course price was double than ComEd !!! After calling customer service everything was explaining to me , what a shame it was to late of this , when I was decided to cancel and switch to ComEd they told me this will keep them 1-2 service before this will happen!!! Plus they will charge me even more before this will happen!!! Thank you nrg for this scam !!!

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— Tomasz C from Harwood Heights, IL on December 9th, 2019

Rip Off!

I signed up with them at AMC theater to get a 25 gift card. Big mistake. Bill eventually doubled and I get a $2-3.00 check in the mail which wasn't worth thetrip to the bank. Their supply rate is currently .12 vs .06 from electric company. Do your research and don't sign up on the spot before you have compared rates.

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— No Mo NRG! from Hazel Crest, IL on November 1st, 2019

Stay away - Scam - Cost me $1.5k

I signed up for both gas & electric because the salesman told me it would save me money and was good for the environment. And, for the electric one, they also gave me bonus miles.

What they did not tell me was a) it would cost more $1.5k MORE than comed or people's gas over the course of 1.5 yrs.

The only way to get a $150 check back is to sign on for another year -- and then the low rate only lasts 2 months and you'd have to call again. (PS - the airline miles come at a higher rate -- I didn't even want them!)

Now I am out $1,500 for nothing. What a waste of money and a fraudulent company. They say they aren't fraudulent b/c the fine print tells you that the rate is variable and can go up. Righhhhhht.

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— Liane from Chicago, IL on October 29th, 2019

Scam

will double / triple without warning immediately after promo time frame ends.

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— Ticked Off from Plainfield, IL on March 27th, 2019

The worst of the worse

Got sucked in based upon getting some American Airlines miles. Four months later, I was paying over .70 cents per therm when everyone else is at .36 cents per therm. Did not realize how much it was until 18 months later due to a billing/credit card error when I got a $3,000 bill. When I called to discuss it, they kept saying how they were not obligated to do anything but would refund me $380 out of the outstanding charge. Never again!

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— Never NRG from Hoffman Estates, IL on March 26th, 2019

BIGGEST RIPOFF WAITING ON A LAWSUIT

Winters in Illinois sucks bad enough but with an electric heater and these greasy people handling my electric bill it just pissed me off! 300 dollar electric bill for a one bedroom apartment!!! 0.12 kWh!!! Enough said!!!!

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— Angel from Wauconda, IL on February 22nd, 2019

NRG Greed

Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double
Im embarrassed and angry at myself and have nothing but contempt for the greed of NRG. I will share my story with all the public outlets I can as long as I can. NRG is evil

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— NRG Greed from Downers Grove, IL on January 17th, 2019

Do not fall for the SCAM, please check BBB

This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They got me at Menards with $50 dollars gift card, i regret my decision. Please be wise, do your research.