Residents Energy Customer Reviews (November 2025 Update)

Updated: November 2025

The best review categories for Residents Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

6th

Plans & Pricing

5th

Order Experience

6th

Customer Service

5th

Billing & Acct Mgmt

5th

Likely to Recommend

5th

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Reviews by Star

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sale Agents are Deceptive

Yesterday, a salesperson knocked on my door and told me Ameren sent him to let me know that Ameren is not going to provide my electricity and I need to sign a contract with Resident Energy. I told him I had not received any notice from Ameren. He said it was in my bill (it was not!). He asked me to show him my email so he could show it to me. I opened my email. He saw my name, asked for my last name, and then filled out a form for me. I told him I was not going to sign anything. He became angry(like I was the one who was wasting his time!) and said I had to. So basically what I see here is fraud and harassment and taking advantage of the fact that I'm an international student and not familiar with the routines in the USA. Today, I called them to complain and cancel the contract. I'm going to share my experience with my school lawyers, so they can inform other students of this kind of fraud.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tina from Urbana, IL on September 7th, 2023

Elderly Scam

My mom's account, some how got switched to Residents Energy, LLC. They were with COMED. I have switched the account back to COMED, and the person at COMED told me to call Residents Energy, LLC and get a confirmation number for my records. I was on hold yesterday for two hours to get to a human. Today, I have been on hold for 1 hour. I really don't think anyone is going to answer the phone. The energy charges with Residents Energy, LLC is four (4) times higher than the current charges for COMED. Don't know how my mom got this company, and I probably will never know, because NO HUMAN is going to answer the call.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rose from Colfax, IL on February 7th, 2023

Beware

My 84 year old mother in law was talked into switching from ComEd and promised savings on her electrical supply. The first 6 bills had very little discount. The bills after that jumped up and are destroying her budget (the bills use to be about $150-$180 per month and jumped to $276 and $341 for months 7 and 8). When we call Residents Energy and tell them we want to cancel our agreement, they tell us that we are not locked in and can go anywhere. When we call ComEd, they tell us they can't take us back because the account is locked to Residents Energy. I feel that this company is targeting the elderly because they are more likely to not fight them.