Billing Reviews

“  I was locked into a great rate for three years. My rate expired last month, and when I went to renew there is a total of ONE plan option. The rate offered is nearly .14c and that isn't competitive.

This is very sad really. I have never had any issue with billing and I haven't even had a need to contact customer service in the last three years. I wish the new rating structure was better because otherwise, this is a great company. ”

“  We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates. ”

“  If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though. ”

“  Good price at the time, others are better now. No service or billing problems. ”

“  I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing, and when I have had to contact them (I believe only twice over almost 4 years), no issues. They have resolved things to my satisfaction each and everytime. This year, I go to renew...wham, 9.99 fee unless you use 1,000 KwH. Well, my family only does that about 3 times a year. I was ok with the 4.99 fee for 500 kw, as we usually do that. I had seen some people talk about calling their CS and that they could offer the 4.99. Not true...just got off the phone with them, and they said I could only do the 9.99 fee. So, I guess I go with another company now. I am not willing to pay 9.99 a month because I don't leave my lights on and run the AC 24/7. Ridiculous... ”