Energy Harbor Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for Energy Harbor are the order experience, with an average of 4.1 stars, and their customer service, with an average of 4.1 stars.

Reviews Overall

2nd

Plans & Pricing

2nd

Order Experience

2nd

Customer Service

2nd

Billing & Acct Mgmt

1st

Likely to Recommend

2nd

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Reviews by Star

Recent Good Review from Michael

Lock in lower rate

It was very simple

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michael from Schaumburg, IL on May 6th, 2023

Thank you!

— Energy Harbor

Most Recent 5 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lock in lower rate

It was very simple

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michael from Schaumburg, IL on May 6th, 2023

Thank you!

— Energy Harbor

Smooth Operator

The whole process for switching my energy supplier to energy harbor was a very smooth operation! The customer service representative was very professional and courteous. He explained exactly what I would be receiving and talked me through the whole process of signing up. He sent email confirmations and even I received information in the mail. It's now been over a month since I signed up with Energy Harbor and I can honestly say that when I think of this company, I get a positive feeling. Energy Harbor is a company that I can trust and I look forward to being their customer for the next four years.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amanda from Chicago, IL on April 8th, 2023

Thank you for trusting Energy Harbor!

— Energy Harbor

Saving money on my utilities with little work on my part!

The switch to Energy Harbor was as simple as responding to an email. They took care of everything, and so far I have saved about 20% on my gas bill.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dallenlee1026 from Alsip, IL on March 24th, 2023

Thank you!

— Energy Harbor

Awesomesauce!

The process for enrolling with Energy Harbor was very smooth. I spoke with a very wonderful representative, who was very knowledgeable about the products the company had to offer. He was very patient and he explained everything to me. I really appreciate him walking me through the process and answering any questions that I had. I am currently looking to utilize more products that the company offers since this experience was so positive. Thank you very much!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amanda from Chicago, IL on January 27th, 2023

Wow! We are so happy to hear this!
<br />
<br />Thank you!

— Energy Harbor

Great Experience

Locked in an exceptional rate a few years ago!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— KPT from Algonquin, IL on November 29th, 2022

We're glad you're with Energy Harbor!

— Energy Harbor

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

33% More

I was fooled into thinking Energy Harbor would be cheaper than Ameran but my bill is 33% higher.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— GCoker from Princeville, IL on August 18th, 2022

We are sorry to hear about your situation. Could you call us at (888) 254-6359? We would like to learn more about this.

— Energy Harbor

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Terrible Customer Service

Enrolled via app. Hesitated, the continue enrolling within the 2 mns during my enrollment, the rate went up 4 pts. Had proof what rate I was receiving through email. Called customer service 2x's, talk to Supervise another time, ultimately even the Supervise had to look into my enrollment before offering me the rate I had proof of. While on phone with Supervise rate dropped even lower then the original rate I wanted. Told them to cancel my enrollment, that I was going elsewhere. Good thing, found even a way lower rate with Santana Engery. Guess is was meant to be! Thanks Energy Harbor for providing nasty customer service. I'll remember that next time! By the way, how is it your rate changed 3x's on web during my time with customer service? That's kind I'd bad business, isn't it?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Don't Do It! from Aurora, IL on August 4th, 2023

Ass Clowns And Theft by Energy Harbor

Started w Energy Harbor wanting to give out energy efficent light bulbs. ending up being them stealing my Utility Account. ended that, then they attempted to do it a second time. Called and refused them, was told it would stop. Now this company is doing it again. time to call a Lawyer I think. Thives and crooks, Deceptive buisness practices. Liers not to be trusted. The third time an even higher rate.