Disconnect Reviews


Disconnect Fees and Problems (319 reviews)



Absolutely not consumer friendly

(1 / 5)

  Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies

Jonathan
March 22nd, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities Responds March 24th, 2021
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Frontier Utilities


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I wish I had read other reviews first

(1 / 5)

  I selected Green Mountain because they used wind mills, I am not sure now because they are not truthful , I paid my bills on time for a year. Last month they disconnected me for being a few days late. Everything in refrigerator went bad. The rate they gave me was much higher than what I was told.

Louis
February 7th, 2021

Hi Louis. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1839 and additional information so that we can make sure to address your concerns.

Green Mountain Energy Responds February 15th, 2021
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Green Mountain Energy


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