Disconnect Reviews


Disconnect Fees and Problems (338 reviews)



Rude customer service rep and out dates equipment.

(1.8 / 5)

“  I went onto the APG&E website and post-dated my payment. My bill was due July 6th and I post-dated for July 9th. Well they sent me a disconnect notice on the 9th. Apparently they can't see post-dated payments. Not only is that unfortunate, but it's stupid and out-dated. So if anyone ever asks me what I think about APG&E, I'll for sure refer them to Centerpoint Energy. Centerpoint Energy is not so quick to disconnect your services. Three days late, but had a post dated payment on file. Shame on you APG&E. I'm very disappointed in your company ”

— Angela Simmons
July 13th, 2020

APG&E Logo

APG&E


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Shop around and Read Reviews

(1.8 / 5)

“  I use this electricity company(pre paid)when I'm working on my rental homes. I thought since that went well I would get a month to month for another small house on my property. My bill was $13-$15 BUT if I paid **1 DAY** late I got a disconnect payment of $20 EVEN if on the billing statement it says 5.0% after due date. Please be careful with this company do your research and shop around. I'm happy that I have Reliant Energy for my own house. ”

— Unsatisfied Customer
May 5th, 2020

Thank you for your feed back.

I am sorry you where not happy with our services. I will share this feed back with my team. If you would like to discuss more regarding the fee you can contact our customer service department at 1-866-926-8192.

Thanks,
Frontier Utilities.

Frontier Utilities Responds May 5th, 2020
Frontier Utilities Logo

Frontier Utilities


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions