Recent Bad Reviews


Recent Complaints and Negative Reviews (152 reviews)



Scammers: class action suit needed asap

(1 / 5)

  This company is a scammer they help put people into debt raising their bill twice higher than your actual gas/electric bill. They double charge you and reads as a second charge on your bill statement at the bottom. There needs to be a class action lawsuit against this company and lots of people need to be warmed to beware and stand far clear away from them and dont fall for the antics of them trying to give you a free gift card or $100 its not forth debt or stress

Please beware
April 29th, 2025

NRG Home Logo

NRG Home


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

NRG SCAMS YOU!

(1 / 5)

  When the NRG guy pitched his sale to us, he talked about locking in the best energy rate and claiming theirs was the lowest. He got us locked in for 12 months, then we noticed our energy bill climbing. After the promo rate (which wasn't actually the lowest as he'd claimed), our bill started getting higher each month. Before NRG, our highest monthly bill didn't go over 150. This month, in spite of warmer weather (less heat and space heater use) and no ac's hooked up yet for summer, we were shocked with a $320 bill. Calling toledo Edison, they said NRG is charging us 13.5c/kwh, while their standard rate right now is 7.5c/kwh!! Without NRG we would be paying $113. That's $207 that NRG is overcharging just in 1 month! I'm trying to support a family of 6 here, and they don't care who you are if they can con you out of money. Boycott NRG. We cancelled them immediately after receiving this bill and talking to the customer support at toledo Edison.

Zach S.
April 25th, 2025

NRG Home Logo

NRG Home


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions