Billing Reviews

“  I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them. ”

“  I think your review is too early, not sure till I get 2 months of bills if the switch went as planned. So it is hard to rate. not fare to you, how can i rate on billing till i get a bill. ”

“  Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check ”

“  Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier. ”

“  Not the least expensive but have never had a problem in terms of unexpected billing or other issues. Essentially, they are a trade off of paying a bit more for the energy with less hassle - depends on what you prioritize ”

“  No surprises with StarTex. Have been with them for over 3 years and love the easy to read statements and no surprise billing. I assume customer service is just as pleasant but haven't had to call. Will be renewing with them again. ”