Recent Bad Reviews

“  My 92 year old mother bought into buying power from these people and I added up the extra money she paid over the last 18 months and it is around $2400! Their kWh rate has been at 2 or three times the cost of buying it from her local electric company. We have cancelled and they are giving her back $192 on the list bill, but we are still not happy! They preyed on my old mother. ”

“  the service is bad, can't contact customer service. can't change from paperless to paper. I am not recommend to anyone ”

“  Bryant Peterson, Mekhi baker, and everyone else thats been there for awhile, they lie to the customers. They point out the 11 cents on the electric bill even if they already have a supplier on the bill at a lower rate. They need to be inspected, reviewed. I used to work there. They say whatever to the customer to get in the door and see their bill. They are far from compliance. ”

“  This company's accounting and customer relation stinks. I love Baltimore and companies doing business in Baltimore, but not this company. ”

“  We were approached in Sams Club and the lady basically forced us to sign up. She pulled my phone out of my hand and had me tell her the numbers to put in to dial the number so that we could call customer service to our energy provider. We didnt even give her permission yet that we wanted to switch and she immediately called them after speaking with them. She assured us that we were going to save a whole bunch of money and we were going to get a gift card from Sams Club. None of these were true. We got to the checkout and our gift card never arrived. Checking the comments I see that is a common theme. We got our first bill and it was double what we normally pay. Our bill usually runs about $250. Our first bill ran over $500. The next bill was nearly $600 and every bill since then has been right around five and $600 consistently when it used to run right around $250 There has been absolutely no savings. When we went to cancel the person on the phone was pushy and insisted on keeping us from canceling. She even offered us a discount. Then when my husband remained firm with her and said to cancel she said that it was going to take at least three to four billing cycles to process the change. It didnt take that long to put them on our bill. If you see one of these people in Sams Club run the other way do not talk to these people. They are scammers. I dont know what can be done legally, but they are breaking the law they have to be. It is shameful what they are doing to some of these people that cant afford a huge bill like that not that we can. ”

“  I had a 36 month fixed contract that they cancelled after 7 months. They offered a rate that was over 40% higher per CCF. This was a FIXED natural gas contract yet the excuse was market rates. ”

“  My contract is up at the end of April. I called them 4/9 to not renew the contract. They said they don't have a way to do that, and I have to call back closer to end of April. Explained that I just don't want to renew my contract once term is over at the end of April. Again, they don't have a way to do that, they could try to put in this request, but not sure if it will be accepted. Told me I have to call back closer to the end of April. They are basically hoping I forget to call back so they can auto-renew my contract. Very shady business practice and not to be trusted!! ”