TXU Energy -- Profile Analysis

TXU Energy logo

TXU is one of the original incumbent utility providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. TXU is one of the largest and most recognized retail electricity providers in Texas and services both residential and commercial customers.

TXU is part of Vistra Energy which also owns Luminant, which specializes in coal and natural gas power generation assets.


Our Rating of TXU Energy




All TXU Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
24 Month Fixed Rate
24 month
Fixed Rate
$0.699 / therm
$0.00 monthly recurring charge
3 Year Plan
36 month
Fixed Rate
$0.795 / therm
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.799 / therm
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
$0.799 / therm
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.819 / therm
$0.00 monthly recurring charge
2 Year Plan
24 month
Fixed Rate
$0.858 / therm
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.879 / therm
$0.00 monthly recurring charge
1 Year Fixed
12 month
Fixed Rate
$0.899 / therm
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.929 / therm
$4.95 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.939 / therm
$4.95 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.959 / therm
$4.95 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.969 / therm
$4.95 monthly recurring charge
1 Year Plan
12 month
Fixed Rate
$1.029 / therm
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$1.364 / therm
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$1.461 / therm
$0.00 monthly recurring charge

TXU Energy Plan Summary

TXU Energy does not currently have any plans available on IL Energy Ratings.

We recommend plans from Constellation and Energy Harbor instead.

View TXU Energy Plans

Customer Reviews of TXU Energy



Read Reviews

Most Recent TXU Energy Reviews  


Wonderful service
I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization. Joe Larkin from Plano TX

They have helped me so many times
After having another positive experience with TXU today, I decided to finally do right by them and write a review. There were so many times I was granted extensions and deferred payment plans when in tough situations. I've been with them for five years and don't regret a thing. Victor A from Commerce TX

Great Customer Service Chat Excellence!
I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!! Cynthia B. Cade from MD


4-5 Star Reviews: 49 (8%)



Wonderful service

I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.

Joe Larkin from Texas
April 25th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 25 (4%)



updating e-mail

Mr. E.Diaz helped me get my e-mail address updated, was thorough and fast.

Norma from Texas
December 29th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 58 (9%)



Structured to Fail

I have an office in 75150, because it is zoned in an industrial area, I have a commercial account. And because I travel for work, it's really inconvenient to come back to a dark office. I've been a TXU customer for about year and I HATE the fact that customers are set up to FAIL (e.g. autopay cannot be easily setup, certain terms have to be met. Disconnection notices are sent via SNAIL MAIL when my email address is on file) I'm tired of a company that does NOT listen nor care to help. I cannot wait to LEAVE.

Dexter Tan from Texas
December 22nd, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 348 (54%)