Problems with Fees and Charges (578 reviews)
Overcharge
“ I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them. ”
August 21st, 2020
Avoid!
“ We moved here from out of state. Contract has hidden fees and we were charged even more when you go above 2000kw, so make sure you really know and understand what youre purchasing before signing on with any company, especially if you are like us and had never shopped electricity before. The price listed is not everything. I learned the hard way. ”
May 26th, 2019
Late fees and delivery charges
“ I do not appreciate getting a late fee for being less than 24 hours late on paying bill. $10.00 is robbery when you are paying basically on time. I also have noticed lately that whatever my light usage is I am paying half that amount in delivery charges... so for a $60.00 usage add $27.00 in delivery fee then and taxes....it is ridiculous.... ”
October 30th, 2018
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