Billing Problems and Complaints (562 reviews)
Home owner in CT
“ The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. ”
June 21st, 2023
32 month plan
“ Easy setup.Waiting for first billing to check out further. ”
June 6th, 2023
i just signed up and awaiting to begin the service
“ The signup was very easy. Click, click and I am now going to use their service with my next billing cycle ”
May 26th, 2023
Good competitive pricing
“ So far very happy and no problems with billing. Good pricing. Easy to switch over. ”
May 25th, 2023
enrollment
“ I called to change my AEP supplier to Energy harbor. It was quite painless and went very smoothly. I dont think I have received my first billing fro Energy Harbor but it's coming in June (I think) ”
May 3rd, 2023
Initial Review
“ So far so good, it was a seamless switch. Have not had any issues requiring contact with customer service or billing so w cannot provide a true review on those services. ”
May 2nd, 2023
Super easy
“ The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up. ”
April 28th, 2023
Excellent
“ Friendly customer service, questions answered, transfer made. Haven't received my first billing as yet, but sure things will be fine. They also have programs I was not aware of when I called to inquire and may take advantage when I get settled on ”
March 25th, 2023
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